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  1. #1
    Join Date
    Mar 2008
    Posts
    2
    Plugin Contributions
    0

    red flag Change contact us FROM e-mail

    Hi there,

    I'm looking for a way to change the way the contact us page sends e-mails. Currently, e-mails are received fine but the from address is the main e-mail address of the website and the reply-to address is the customer's e-mail address.

    Is there any way to change it so that the only e-mail address that appears in the header as the sender is the customer's e-mail address (which they enter on the contact us page)?

    The reason I ask is that my client's e-mail program indexes incoming e-mails by sender e-mail address, not the reply-to address. Therefore, every single person who sends an e-mail from the contact us page has the website's own e-mail address instead of their own and as such it gets identified as an internal e-mail.

    Thanks very much,

    Ryan

  2. #2
    Join Date
    Jan 2004
    Posts
    66,450
    Plugin Contributions
    81

    Default Re: Change contact us FROM e-mail

    It's done that way so that the emails aren't treated as spam.
    Since it's really your webserver/store that's sending the email, impersonating the customer will often treat the email as spam, which on most servers results in the message being dumped into a black hole and never even being attempted for delivery.
    .

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