New Order Email/Admin Issue

[pschwager]

Hi everyone,

I've done some searching for this and while I've found a few threads that are related, the ones I did find were quite confusing. I'm very new to this so I just wanted to post and ask. Also, if you do reply, please respond as if giving instruction to a very dumb child.

When a new order is placed at my store, occasionally I will not receive a new order email from zen cart, furthermore there is no notice of a new order in admin. The customer is registered as a new customer and my paypal email comes through telling me I have money however, I can't fill the order because I need to see the specific order through zen cart - the email and admin provide this differentiation.

Please let me know ANYTHING that I can do to fix this.

Thank you very much,

Patrick

[carlvt88]

I was having similar problems which turned out to be a problem with the paypal communication. Paypal would get the order and process the money, but had trouble confirming the order back to the store.

Debugging this usually means turning on the debug logging to track down where it's breaking. The less tech-intensive approach is to review all the installation guidelines for setting up paypal. Some hosts require a CURL setting in the admin -> configuration settings.

http://www.zen-cart.com/wiki/index.php/PayPal

Hosting with godaddy caused problems for me that I never got resolved, so I moved to another host. I have seen more traffic lately indicating that their problems are becoming worse in this area.

[G33K-Chik]

Under configuration, click on e-mail options. Click on "send copy of order confirmation details to" and click edit. In the box, enter your e-mail address and click update.

There are several other options on this screen where you may choose to receive e-mail confirmations if you would like them.

If you have payment information other than paypal set up in your site, such as credit card, click on modules, payment, credit card, edit, and then look for the box where it says to split the cc numbers. Here is where you enter the e-mail address to send the middle cc numbers. For customer safety, we use a different e-mail address than the e-mail with the order confirmations.

[pschwager]

this should fix the problem if anyone else has seen this issue.

http://www.zen-cart.com/forum/showth...t=daddy&page=2