It's always useful to know "what" the error message is ...Originally Posted by Salina13
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2 Oct 2008, 04:35 PM #1
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Re: Email Accounts on different server than Website - can't send email
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2 Oct 2008, 04:49 PM #2
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Re: Email Accounts on different server than Website - can't send email
Error Notice: FAILED to send Email to all recipients: [email protected] (0)
That is the message I get when I try to send an email while logged into admin. Is there some way to get a more specific error message so that I know which part of the configuration is incorrect?
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2 Oct 2008, 04:54 PM #3
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Re: Email Accounts on different server than Website - can't send email
Are *all* outgoing emails failing? or just from that one admin page?
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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2 Oct 2008, 05:13 PM #4
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Re: Email Accounts on different server than Website - can't send email
Nothing is going out at all. Orders have been placed and we don't receive the order information email and the client doesn't receive their order confirmation email.
its probably just a setting in the email options but I've been through every setting possible in there and its still not working.
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2 Oct 2008, 07:19 PM #5
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Re: Email Accounts on different server than Website - can't send email
Have you tried using port 25 instead of 26? While more and more hosts are using 26, it's not a universally-available option.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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2 Oct 2008, 07:21 PM #6
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Re: Email Accounts on different server than Website - can't send email
If your webserver still thinks that it has email on the same server, it may mistakenly be routing everything through itself instead of through the newly-established server.
Zen Cart just hands off the mail to the mailserver, and it's the mailserver that handles all the sending including looking up mx details etc.
I would recommend that your server administrator be the one to sort out your mail routing issues..
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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2 Oct 2008, 08:51 PM #7
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Re: Email Accounts on different server than Website - can't send email
Thanks for your help. I'm still going back and forth with the host but they are not being very helpful. It sounds like I will be moving my zencart website to a different host.
I will post a reply if I figure this out. I can't imagine that I'm the only one hosting my email and website on different servers.
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20 Feb 2009, 01:30 PM #8
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Re: Email Accounts on different server than Website - can't send email
Hi DrByte,
We recently noticed that the email in admin is giving that same error message, it was working before we installed the newsletter mod, and when I looked at the server they recommend port26 instead of port 25, I changed it to 26 to no avail.
Any suggestions?
Running 1.3.8a
Originally Posted by DrByte
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