Buyer Request Chargeback!!!

[cocoholo]

I'm selling digital products and I'm aware that Paypal is not very good on protecting the sellers side and favoring the buyers side all the time.

When I woke up this morning, I received an email from Paypal that the buyer is requesting an Authorized Claim - meaning, somebody used his Paypal account, unverified, yes he has unverified account! and purchased our package.

The problem with our online store, is that the products are only available for one buyer, so if he downloaded the product, whether he payed or not or refunded, the product will no longer be available to others.

I know this will happen again because I've read many people who have been scammed from selling digital products.

My question is, is there an add on for zencart that will only accept Verified Paypal Accounts? I know this will not solve the problem, but at least will make their life a little harder.

Or aside Paypal, can somebody show me a way, if you have. I know people who are member of this forum operate their own carts, please share what you know.

Desperate.

Linda

[vito]

I believe that in the Paypal Express Checkout module in Zencart Admin, it gives you the following option:

Express Checkout: Require Confirmed Address
Do you want to require that your customers use a *confirmed* address when choosing their shipping address in PayPal?

Vito

[DWells]

I'm selling digital products and I'm aware that Paypal is not very good on protecting the sellers side and favoring the buyers side all the time.

When I woke up this morning, I received an email from Paypal that the buyer is requesting an Authorized Claim - meaning, somebody used his Paypal account, unverified, yes he has unverified account! and purchased our package.

The problem with our online store, is that the products are only available for one buyer, so if he downloaded the product, whether he payed or not or refunded, the product will no longer be available to others.

I know this will happen again because I've read many people who have been scammed from selling digital products.

My question is, is there an add on for zencart that will only accept Verified Paypal Accounts? I know this will not solve the problem, but at least will make their life a little harder.

Or aside Paypal, can somebody show me a way, if you have. I know people who are member of this forum operate their own carts, please share what you know.

Desperate.

Linda

Hi Linda,

I think you actually can block unverified paypal accounts--
You'd want to log into your PayPal account, and click on "Profile" then on "Payment Receiving Preferences" and you will see this

Block payments from U.S. users who do not provide a Confirmed Address:
 Yes
 No
 Ask Me

it does not block unverified address when paying by credit card. Though I understand this may not fix all of what you are asking for... but it's a start if you don't already have it set to "Yes".

Hope this helps you, and others.

Best of luck with your endeavor.

[cocoholo]

I'm A Non-Us Business Verified Account. I don't know if this is the cause why I can't see Block users who do not provide confirmed address in my Website Payment Preferences menu.