File Not Found - HTTP 404

[Seante]

I cannot access any of my Zen Cart pages including my admin page. I keep getting:

Page not found
The page you are looking for might have been removed,
had its name changed, or is temporarily unavailable.
Please try the following:

If you typed the page address in the Address bar, make sure that it is spelled correctly.

- Click the Back button in your browser to try another link.
- Use a search engine like Google to look for information on the Internet.
HTTP 404 - File not found

I have not been on my website for about 1 week, but the last time I was on it, everything was working fine. I have not changed anything since it was working. I am not sure what to do. Thank you in advance for any help.

[stevesh]

Probably a question for your host.

Can you see the files in your FTP client?

[Seante]

I can see the files.

I will contact my host. Thank you!

Seante`

[Seante]

Okay, I contacted my hosting service and they said I need to reinstall the cart. I don't know what happened since I have not made any changes since it was working just fine. All other pages not related to Zen Cart are working, every Zen Cart page get the 404 error code. If I do have to reinstall my entire cart, what files do I need to copy to make sure I at least have my products still available. It took me days to get the store to look the way I wanted it, but I think I can do that much faster now. I just don't want to have to reupload every product in my store. Thanks in advance.

Seante`

[stevesh]

If your database is intact, (another question for your host) you should be able to re-install Zencart and point it to the previous database during the installation process. If your database is gone, too, you'll have to do everything over again.

Did they say what happened to your files? Don't they do backups?

It's always a good idea to save copies of all the files you modify to a folder on your local computer, so if this happens you don't need to re-style everything. All I do is unzip a copy of the Zencart zip file into a folder named the same as my domain, and save the files I edit in their proper places there.

[Seante]

Thank you so much for your help!

I don't know what happened, but my site came back online! I will make sure I make back ups, though just in case something happens in the future. Thanks again!

Seante`

[Missmantra]

I am having the same trouble… I did not make any changes to my zen cart files…then out of nowhere I am getting a 404 error. This is very frustration. I am using bluehost & have contacted them on this issue.