UPS shipping prices inaccurate

[forestfrogsllc]

My store is currently running on Zencart 1.3.8a.

A customer ordered two products yesterday with UPS overnight shipping. Zencart calculated shipping weight at 5 pounds, and charged the customer $66.80. When I packed the shipment, it was only 4.5 pounds, but UPS.com charged me $73.56.

I sent an email to UPS tech support, and they said, "Thank you for your inquiry. Without all of the details I will not be able to figure out what is making the charge different. it is possible that the shipping module is not set up for 2008 rates?

To find out you can contact technical support at 877-289-6418."

I called UPS tech support, and they told me they only provide support for UPS.com, and couldn't help me.

I checked the UPS shipping module setup and can't find anywhere to adjust shipping rates. It was already set up to charge a residential surcharge.

Is there anything I can do to make the UPS shipping module calculate prices better?

[forestfrogsllc]

My store is currently running on Zencart 1.3.8a.

A customer ordered two products yesterday with UPS overnight shipping. Zencart calculated shipping weight at 5 pounds, and charged the customer $66.80. When I packed the shipment, it was only 4.5 pounds, but UPS.com charged me $73.56.

I sent an email to UPS tech support, and they said, "Thank you for your inquiry. Without all of the details I will not be able to figure out what is making the charge different. it is possible that the shipping module is not set up for 2008 rates?

To find out you can contact technical support at 877-289-6418."

I called UPS tech support, and they told me they only provide support for UPS.com, and couldn't help me.

I checked the UPS shipping module setup and can't find anywhere to adjust shipping rates. It was already set up to charge a residential surcharge.

Is there anything I can do to make the UPS shipping module calculate prices better?

So, has anyone else had this problem? How do I adust the rate calculation so it is accurate? The only stop-gap measure I came up with is to impose a handling fee, and then refund any difference if the shipping total plus handling fee ends up more than actual shipping.

Jim Hitchcock
Rainforest Station
Forest Frogs LLC
http://www.forestfrogs.com

[Ajeh]

You enter the weight for the products_weight ...

You enter the Tare Weight to add on to the Order weight to use in the calculations of shipping ...

If you want a 4.5 lb Product to be 4.5 lbs, then enter the weight as 4.5 and set the Tare Weight to 0:0 so that additional weight is not added ...