Not adding shipping costs on multiple items

[racepics]

My apologies if the answer is already here somewhere - I cant seem to find it.

I'm using zones shipping because we ship globally.
I have a problem that occurs when someone orders two or more of one product. Only one shipping cost is applied.
So - if product1 has a weight of 1 which = $5 shipping to zone1 and the customer orders 3 of them he still only gets charged $5 shipping instead of $15.

Is there something I need to enable somewhere?

[racepics]

Anyone?

[Soul39]

Hi,

i shall attempt to answer this, but might need some more information; like
is this a new install?
has it ever worked? have you change something?
if look in ADMIN under MODULES-> SHIPPING what are your settings? It looks like you've got "FLAT RATE " active. ie you charge a flat fee for posting irrespective of quantity.
What you want is ship by weight
You need to turn off FLAT RATE.
Turn on SHIPBY WEIGHT.
There are a few settings in CONFIGURATION->SHIPPING.

Can you also let us know what your settings are there.

[racepics]

This is a fairly new install - only been running for a few months - so very few orders have been placed yet.
Single item orders are being sold with correct freight but multiple items are only attracting one freight charge,
I only have Store Pickup and Zone Rates enabled in Shipping modules.
There is no Ship-by-weight module in there - I will see if I can find one somewhere.

Shipping/Packaging

Country of Origin New Zealand
Postal Code 4110
Enter the Maximum Package Weight you will ship 50
Package Tare Small to Medium - added percentage:weight 0
Larger packages - added packaging percentage:weight 0
Display Number of Boxes and Weight Status 3
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

website: www.opossumworld.com

thanks
c

[Soul39]

Hi,
what are your settings for;
MODULES->SHIPPING
That is where FLAT RATE and SHIP BY WEIGHT are.
What are their status?

soul39

[racepics]

Hi, - in MODULES->SHIPPING
FLAT RATE is NOT enabled. (its red )
There is NO SHIP BY WEIGHT module.
Only ZONE RATES and STORE PICKUP modules are enabled (green)

Is the SHIP BY WEIGHT module standard with Zen Cart - or do I need to download it somewhere as I dont have it.

cheers
c