Special Instructions or Order Comments

[kminnich]

Hi, I have looked all over for an answer to this but with no luck. Hopefully I am posting in the correct forum.

I just recently noticed that if a customer inputs a note in the "Special Instructions or Order Comments" box during Step 1 of the check out process, the note gets migrated to the same box in step 2 of the process but fails to show up in the final step of the checkout process (step 3). If a customer were to press the "edit" button (for the Special Instructions or Order Comments box) they get sent back to step 2 can fill in their comments , press continue and all is well.

My concern is that some customers may not notice that their comment did not migrate to step 3 and i will not receive their special instructions for their order which is critical configuration information for my orders.

Any assistance will be greatly appreciated.

[stevesh]

In my (mostly stock) test cart, comments entered in page 1 do pass through to both page 2 and page 3, although there isn't any box on page 3, just the heading 'Special Instructions or Order Comments' and the passed through comments, along with the Edit button.

Have you modified the checkout, or does your template change those pages?

[kminnich]

Have you modified the checkout, or does your template change those pages?

Yes, I have a modified checkout to accommodate image uploading. The programmer is looking into the probability that the modification is causing a problem.

[ronpeled]

It is most likely related to the mod. Since a fresh install will not show the same issue. We had a client with this exact issue and it is not the Zen cart code.