Made a total mess of things... oops.

[risqueshop]

We're halfway through setting up a shop and we've not yet officially launched it. However, some guy from another state somehow stumbled across our half-finished shop and put in an order.

Now, we've not yet set up our bank accounts to accept credit card payments, but he paid via credit card...... where has the money gone???

Also, we are still getting organised and he got frustrated and said he wants to cancel his whole order and get a refund. I can't see any way to do this? How can we refund the money and where on earth has it gone?

I'm very confused haha... we have no idea what to do

[canopy]

You have mostly enabled the default offline Credit Card module which only collects the customer's credit card information.

No money has changed hands yet as you have not charged the customer's card yet. Therefore, no refunds are needed.

You only need to cancel the customer's order by changing the order status.

For more information on the default Credit Card module setup, refer to this FAQ entry.

[fairestcape]

It's a good idea to contact the "customer" by phone and explain what has happened, and that the shop is simply being set up right now. Remind then to check their credit card statement as this will prove no money has been deducted from their card.

Clearly, the customer wants what you have to sell - so don't lose him/her !

Find another way to provide the product, and suggest they send a cheque, or transfer money to your account.

To me, my zenshops are a shop-window as well as being a method to purchase. But good old-fashioned two-way communication also sells products, and afterall, isn't that why you're in business?

[risqueshop]

Ah, the reason he was cancelling was not due to the payment thing, it was because he ordered a costume from us for Halloween but our supplier has said that it will not be available in time. We're still so unorganised and really not ready to start shipping things out just yet!

[fairestcape]

You may like to consider disabling the credit card payment modules while you set up.

Rather enable check/moneyorder as this will still allow you to proceed through checkout while you set up and test your shop.

From your initial post, you seem unclear about how credit card payments are processed.

Do you intend to accept credit cards? Do you have a merchant agreement with a bank to clear payments? Or do you still need to set all of this up?

Remember, the credit card module in ZC does NOT process payments - as Goh has said, it sumply collects the CC details for you.

[risqueshop]

.....I have no idea. My boss has kinda just put me in charge of running this site, I'm a website designer but I've never done anything like this before and I'm confused as hell and she doesn't really know what she's doing with it either, she's just told me to figure it out.

I think I need to do some serious reading!