Local Sales Tax Mod - Support Thread

[dbpiano]

I have applied the mod on the e-Commerce however at the moment of the checkout I only see the state tax. Didn't run into any issues with installation.
I would really appreciate any kind of help.

ZenCart v1.5.1
Local Sales Tax v.2.5.3a
PHP 5.3.23
MySql 5.5

[lhungil]

I have applied the mod on the e-Commerce however at the moment of the checkout I only see the state tax. Didn't run into any issues with installation.
I would really appreciate any kind of help.

Could be a large number of different things. Can you give a more concrete example of your customer address data (for primary / shipping / billing), your configured rule(s) expected to match the customer address data, and your store settings for tax basis?

[dbpiano]

That's the customer's information


Tax rules
FL 6%
Volusia County 3802 0.5% (which is not being displayed).

I used the FL sql script to load tax state's information.



I hope this is everything.

Thanks for your help!

[lhungil]

What are the store settings for tax basis? (admin -> configuration -> my store)
Is the Local Sales Tax order total module installed and enabled? (admin -> modules -> order total)

[dbpiano]

What are the store settings for tax basis? (admin -> configuration -> my store)
Is the Local Sales Tax order total module installed and enabled? (admin -> modules -> order total)

The Local Sale Tax module was disabled, once enabled, it worked perfectly.

I wouldn't been able to figure that out by myself.

Thanks for your help.

[lhungil]

The Local Sale Tax module was disabled, once enabled, it worked perfectly.

Thank You for letting us know Cannot believe I forgot that step in the readme

[lhungil]

it only picks up CA, and never SF for a user who is based in SF and has one of the zipcodes set in the rules for the local sales tax mod. I added all of the zipcodes, set to zipcode, and use SF as the description. I'm assuming that if the mod picks up the user who is using a zip code for shipping that is one of the ones I have set to find, it will apply SF(8.75%) as the tax instead of CA (8.25%). Right now however, it is only picking up CA for a user who is using shipping in SF...

If everything was installed and configured correctly it will show "CA (8.25%)" AND "SF (0.5%)". Both rates are applied individually (If the calculated tax rounds to less than a penny it will not be shown). The overall TAX rate applied to the order will be tax_round(price*8.25%) + tax_round(price*0.5%) for a total applied tax rate of 8.75%.

Things to check / post screen shot (Just to clarify and double check)

• What are the store settings for tax basis (admin -> configuration -> my store)?
• Is the Local Sales Tax order total module installed and enabled (admin -> modules -> order total)?
• Concrete example of your customer address data (for shipping / billing)?
• The configured rule(s) expected to match the customer address data (provide using "CODE" block and copy / paste from Zen Cart)?
• What is the "Tax Class" of the product? Does it match the "Tax Class" selected in the configured rule?
• Are there any "debug" files in "/logs" or "/cache" (if so please provide here using "CODE" blocks)?

Other considerations

• Did you install Zen Cart using a method other than zc_install (such as softaculous / cpanel)?
• Did you upgrade from an older version of Zen Cart (such as 1.3.x / 1.5.0)?
• Did you upgrade from an older version of Local Sales Tax (if so did you try to uninstall / re-install the order total module)?
• What other modifications have been made to your Zen Cart installation (templates, plugins, etc)?
• Link to your website (sometimes it is useful to see the website)?

Failing all else, you can enable "Debugging is active". This will display some additional debugging information on relevant pages of your website relating to the "Local Sales Tax" module. Keep in mind anyone visiting your website will also see the debugging messages.

[noyloza]

What are the store settings for tax basis (admin -> configuration -> my store)? SHIPPING

Is the Local Sales Tax order total module installed and enabled (admin -> modules -> order total)? YES

Concrete example of your customer address data (for shipping / billing)? Not sure what this means?

The configured rule(s) expected to match the customer address data (provide using "CODE" block and copy / paste from Zen Cart)?attached.

What is the "Tax Class" of the product? Does it match the "Tax Class" selected in the configured rule? how can i check this?

Are there any "debug" files in "/logs" or "/cache" (if so please provide here using "CODE" blocks)? not sure...

attaching screen shots to see if there is something out of order...

should my local sales tax be .5% then instead of the complete 8.75%? Either way its not being added so I don't think its working...

[lhungil]

In a clean installation of Zen Cart, USA "zones" match against "state" only. So by default Zen Cart does not include a "San Francisco" zone... Not sure why this was added, but the zone probably matches NOTHING. I would recommend removing the "San Francisco" zone to avoid future confusion unless there is a valid business reason this zone was added to Zen Cart (and it actually does something).

You should be using the "California" zone as the zone where the "San Francisco" local tax rule should be applied. Once you "fix" this setting on your rule, if all else is correct, the two rates should be applied (CA and SF).

...
What is the "Tax Class" of the product? Does it match the "Tax Class" selected in the configured rule? how can i check this?
...

In the admin open up "Catalog" > "Categories / Products". Find the product you testing with. Select and edit the product. On the edit page what is selected for the "Tax Class:"? Does it match the "Tax Class" selected in the local sales tax rule?

...
Are there any "debug" files in "/logs" or "/cache" (if so please provide here using "CODE" blocks)? not sure...
...

See Step 2a on this page. It should help guide you when looking for these files.

...
should my local sales tax be .5% then instead of the complete 8.75%?
...

Yes.