Local Sales Tax Mod - Support Thread

[ronlee67]

Hi,

First let me say that this is a great module, and it was a relief to find it (setting up tax calculations sounded daunting at first).

I have installed the taxcloud v1.4 module on zencart v1.3.9h and it is calculating tax correctly and adding it during the checkout process. Server is running PHP 5.2.17 and I double checked the SoapClient is installed.

The problem I'm having is when you click "confirm order" on the "main_page=checkout_confirmation" page, it loads the "main_page=checkout_process" page and it only says "Setting order totals for taxcloud" at top left. That page doesn't redirect to the confirmation page, it just loads and stays. If I refresh on that page it loads the "main_page=shopping_cart" and the cart is empty.

Also, the confirmation email that gets sent for the order doesn't show any tax in the order totals, and the actual order total doesn't include the tax amount that was calculated on the checkout pages (checkout total doesn't match email confirmation total). I have tested many times with different payment/shipping methods and the result is always the same.

If more details are needed to help troubleshoot this problem please let me know. I can even set up a test account on my test site to see exactly what's happening if needed.

jacob.v4ll:
This is not a support thread for the TaxCloud add-on but rather the support thread for Local Sales Tax Mod.
I too attempted to utilize TaxCloud and found that it is not yet ready for prime time. There are several issues with the ZenCart version. The developer is very responsive to inquiries and has been working well with me to resolve issues. However, there were so many issues outstanding I finally removed the add-on and will wait until it is ready for use. Among the issues includes the replacement of one of the Paypal files which are part of the Zencart install. When you have problems with TaxCloud you cannot simply "disable" or de-install TaxCloud (although a button to enable/disable is provided) or you will break your shopping cart. The original paypal file must be restored after you disable or remove the TaxCloud add-on. This kind of interference with the Zencart files is acceptable in my opinion. The TaxCloud approach is very promising however I recommend waiting until the Zencart version is completed.

[jacob.v4ll]

Thanks for the info ronlee. I would like to say that I disagree with your assessment of taxcloud not being production ready. With all the custom modules, and all the custom configurations out there, it's impossible to know all the variables and prevent some issues from arising.

The issue I was having was a simple code problem that I was able to fix myself with some direction from the taxcloud developer. He will be updating the module with the latest release version which will include that fix as well as some other updates soon.

I would encourage any reluctant admins out there to give the taxcloud module a try as it is a huge time saver and will ensure you are compliant with your tax regulations. If you do by chance come across any issues, be sure to post in the correct taxcloud forum and the developer is very responsive and helpful.

Thanks!
Jacob

[ronlee67]

Thanks Jacob.v4ll

Was unaware of Taxcloud support thread. Will check it out. Hopefully some of the fixes we worked out are included in the update.

Returning this forum back to Local Sales Tax Mod support

Ron

[Zardoz]

Running LTM 2.5 on 1.3.9h. I have successfully installed and used LTM on other sites with no issues. I am using a custom template with no other 3rd party modules.

On checkout, it seems that all possible taxes are being applied rather than just the correct one for zipcode.

Taxing based on: Shipping
Taxing For Zone: 26
Local Tax For: 67601
Total Tax =


Tax on shipping: 0.1575
Total Tax =


Tax on shipping: 0.17875
Total Tax =


Tax on shipping: 0.145
Total Tax =

That goes on for several dozen lines in the debug text. The same thing repeats in the actual invoice. The Sales: $1.13 thing following this repeats just as long, and the end cost being over $800 for a $15 item.

$1.13
Sales:

$1.13
Sales:

$832.74

I can supply more info if needed along with a link to the site.

[Zardoz]

Nevermind, got it working. Didn't seem like this fix applied to me on my first skim but it worked it out:
http://learnwebtutorials.com/how-to-...ocal-sales-tax

[rolyatnitram]

Never mind!
I figured it out.
The admin dir had been renamed so the code that should have been installed had not really been installed.

Martin

[delia]

LadyG, are you feeling confident about the newest zip you posted? I see that you haven't uploaded it yet to the contribs section.

I'm presently working on a site that after upgrading from 1.3.9d to h, the local sales tax mod stopped working. Looks like they were using your 2.5.1 version.

My assigned task is to figure out why.

[jobelenus]

Never mind!
I figured it out.
The admin dir had been renamed so the code that should have been installed had not really been installed.

Martin

I'm having the same issue - what did you do to make it work?? - my admin directory is renamed like everyone elses - but I don't see anywhere to modify the code that applies to the admin directory

Thanks

[sharpie82]

I installed Zen Cart v. 1.3.9h, my host is ipage.com, I am using php v5. I am having a lot of trouble installing the local sales tax mod. Basically it has some folders to upload, so I did that using filezilla. Specifically, I uploaded the "includes" and the "admin" folder to the "zencart" folder. I installed the sql patch. I was able to copy and paste the text and I put a semicolon at the end of it and Zen Cart took it. In the Zen Cart admin page I go to "modules -> order total" and a module called "local sales taxes" shows up, and I installed it. The problem is, when I go to "locations/taxes" there's supposed to be a menu item called "local sales taxes" for me to edit, but there's no "local sales taxes." I've tried everything I can think of, reinstalling the sql patch, I tried installing different versions of the local sales tax mod, (versions 2.5, 2.4, 2.2 and 2.0a), and completely removing the zen cart folder and reinstalling zen cart. Nothing I try will give me that "local sales taxes" category. I've spent so much time on it and it's extremely frustrating. I configured everything else about Zen Cart the way I want it, but I can't for the life of me get this mod working. Please help.

P.S.: I also tried installing the "state sales tax lookup addon" that uses taxcloud and it has the same problem, when I go to "modules -> order total" there are taxcloud modules to install, but there are no new menu items under "locations/taxes." I don't know what the issue is.

[julie.t]

Hello,

A client just sent me this question. Wondering if anyone else knows how to fix it?

"Also, another issue we noticed today was that the email that was sent to a customer that ordered a product did not have the sales tax included on the email. It was correct in the admin area and I’m sure when the person checked out it was correct but the emailed total was not. Do you know if we need to change anything else to get the correct total in the email?"