user blocked access from zen store

[ejhernandez]

We have a user that has historically had no issues accessing the site and store. This user recently became a vendor (selling through our store) and she tried accessing the store through her ftp application (she is not extremely computer literate). After several failed attempts, she now gets this message when she tried to log in to zen via her browser: aol - this program can not display the web page IE - we cannot find the webpage you are looking for Firefox - the server at www.ndisb.com is taking too long to respond could her ftp access attempts somehow have triggered an access block to the store? Thanks

[mprough]

Not impossible...... But highly unlikely. If she can access the catalog then thats definatly not the problem.

She should attempt to resend her admin password and then login with it.

Additionally, if she is running WIN XP the last update or 2 have caused some substantial caching issues for logins and such... Try clearing cache and cookies & reboot.

~Melanie

[Vger]

It sounds like a problem with her Internet Connection, even if she can access other sites fine.

If she has Broadband (adsl) then get her to unplug her Router from the mains power supply, shut down the PC and reboot, and then reconnect the modem to the power supply.

You'll be amazed how many times that works!

She could also, before shutting down and restarting her PC, do this:

Go to Start --> Run, and type in: /ipconfig flushdns and then click OK. Then shut down the PC and reboot.

Vger

[ejhernandez]

Thanks for the quick response. The formatting of my original post lost carriage returns so some of it may not have made sense.

She cannot access the store at all. She can access www.ndisb.com, our main page. But when she tries to log in to the store at www.ndisb.com/store, she gets the above referenced messages on her browser.

So to answer your initial sentence - no she can not access the catalog.

[ejhernandez]

vger, we posted at the same time. my post #4 was responding to mprough.

We'll try your suggestion.

[mprough]

I would have to agree it is either her connection or a shot in the dark check for an .htaccess in your store folder with a line "Deny from xxx.xxx.xxx.xxx" and see if she has by some means been blocked.

AOL is funky stuff... even when you try to use an alternative browser.

~Melanie

[ejhernandez]

This customer/vendor is still not able to access the store. It is only when she attempts to log in.

Does anyone else have any ideas? It is only our store that she has a problem with. I believe the issue started when she was given ftp access to upload product information to the store.

We have tried all of the above suggestions and we have contacted the site host to check on a block there with no success.

My feeling is that it is likely some kind of security issue, but I don't really know.

Any help is appreciated.

[mprough]

Couple of things

From the same PC go here http://www.eatmybrowser.com/ and in the center section under the ads type in your store's domain address... This is a proxy browser, the resulting site will be yours with ads and such. If she CANNOT access it this way, then the problem lies with her PC.

If she accesses the site on the proxy IP, then download FireFox, install it and try... she likely disallowed the site with a security pop up or similar in her browser.

~Melanie

[ejhernandez]

Melanie,

She can get to the store. That is not the problem. It is when she tries to log in that she gets the above messages. That is why I thought it may be some zencart security issue. Are you saying that using this method, she should be able to log in? Just wanted to clarify.

Thanks

[mprough]

No she will not be able to login with the proxy