WorldPay Module version 2.0 - Support thread

[sleeplotus]

Hi All

Hope that I am posting this question in the correct manner.

I am quite new to ZC and am currently using ZC version 1.3.9
and Worldpay Module version 2.09.

I have recently setup a small online store for a friend of mine using the above versions. I tested thoughly both using the test mode of the worldpay module and all seemed to be working correctly and as it should.

With this confirmed we moved to a live state and again tested. All payments are going through to RBS site as they should (correct amounts etc....) and also processing correctly but unfortunately since moving to the live state no order details are being stored in the Zen Cart admin area (admin > customers > orders) so were are unable to see what a customer has ordered?

Does anyone know of a reason for this or know of something that I have missed in terms of configuration in Zen Cart or within the RBS admin panel?

Any assistance on this would be very much appreciated as I am at a total loss!!

Kind Regards, Gardnico

Hi, I have the same problem, i cannot get any order in zen cart admin area in test environment also.

I have tried many ways to fix, but it is still the same. I received email from worldpay that capture money. The password is correct. Only thing is 'Callback failure HTTP302'. I guess some error in redirect script, can any one help

[FEQ]

Hi, If the transaction is going through and no records are being stored in zen-cart then you have a call-back failure. Several things can cause this:

Have you setup the correct path to your callback script in WorldPay's admin area? This is the cause of many problems - also check you are using md5 and payment response passwords. Also check that Payment response, Recurring Payment response and Enable Shopper response are ticked in the WorldPay setup screen. Make sure you use http or https as necessary. In current times you should be using https for security (I think this is a requirement, or is about to be a requirement of using WorldPay)

Sometimes there is a problem with your call back script itself - Talk to the support guys at worldpay to help you through this. It can be a bit like a needle in a haystack sometimes - I had a problem with whitespace in mine at one stage.

Less likely, but possible is that your script is timing out before completion - check you internet connection is as quick as it can be.

Regards

FEQ

[sleeplotus]

Hi, If the transaction is going through and no records are being stored in zen-cart then you have a call-back failure. Several things can cause this:

Have you setup the correct path to your callback script in WorldPay's admin area? This is the cause of many problems - also check you are using md5 and payment response passwords. Also check that Payment response, Recurring Payment response and Enable Shopper response are ticked in the WorldPay setup screen. Make sure you use http or https as necessary. In current times you should be using https for security (I think this is a requirement, or is about to be a requirement of using WorldPay)

Sometimes there is a problem with your call back script itself - Talk to the support guys at worldpay to help you through this. It can be a bit like a needle in a haystack sometimes - I had a problem with whitespace in mine at one stage.

Less likely, but possible is that your script is timing out before completion - check you internet connection is as quick as it can be.

Regards

FEQ

Hi, My two websites use the same hosting server and WORLDPAY, The first website use zencart version 1.38 (worldpay module 2.10), this website does work. BUT the second website use zencart 1.39 version (worldpay module 2.10), then it cannt redirect back to website and get HTTP 302 error.

So We reset Payment Response Password, enable bug report and below is testing result:

1. In payment steps, When we cancel transaction before payment, the page is redirect to our website. Then we receive bug report of 'Transaction status failure'- [rawAuthMessage]=>
trans.cancelled;[callbackPW] is correct.

2. When I complete payment, the page does not redirect to our website. Then we receive two bug reports, The first bug report of
'Transaction status success'- [rawAuthMessage]=> cardbe.msg.authorised; [callbackPW] is correct. The other bug report from worldpay, callback failure, received HTTP status:302.

So anyone can help me to figure out the problems? Does it because worldpay module 2.10 cannot be used in zencart version 1.39?

[sleeplotus]

Anyone can help? And idea?