WorldPay Module version 2.0 - Support thread

[pinksparklegirl]

I too was having problems with Zen Cart not receiving orders from WorldPal, and callback error 302 when transactions were made. WorldPay wasn't sending customers back to my site either.

The solution I found was to add this to my root .htaccess file:

php_value session.use_only_cookies 0

I've not yet had a live order (it's a new shop - www.furnitureonthemove.co.uk/shop), but cancelled orders (which I have made) and test orders all performed correctly within WorldPay and Zen Cart.

I hope this helps!

[RobM]

Hi,

I seem to have developed a problem with callbacks failing (404 page not found?) all of a sudden.

Customers can go through the payment process as normal, but their order details are not being sent back to Zen Cart.

All files are in the right folders.

I do not have the Ultimate SEO URL plugin installed.

I've checked the cookie settings which are as follows:

session.use_cookies	On	On
session.use_only_cookies	Off	Off

I've spoken to Worldpay who insist everything is working correctly at their end.

2012-07-23 12:16:44.914 (msgTESTConn1-31738)] INST : 258664
[2012-07-23 12:16:44.914 (msgTESTConn1-31738)] DESC : Purchase from Caravan Parts & Accessories
[2012-07-23 12:16:44.914 (msgTESTConn1-31738)] CART ID: c829qe9pt90llreknp5kkqap06
[2012-07-23 12:16:44.914 (msgTESTConn1-31738)] TRANSID: 133132206
[2012-07-23 12:16:44.915 (msgTESTConn1-31738)] STATUS : Y
[2012-07-23 12:16:44.915 (msgTESTConn1-31738)] SHOPPARAMS: MC_callback=www.caravanpartsaccessories.co.uk%2Findex.php%3Fmain_page%3DFILENAME _WP_CALLBACK%26zenid%3Dc829qe9pt90llreknp5kkqap06
[2012-07-23 12:16:44.915(msgTESTConn1-31738)] MERCHPARAMS: amount=1.00¤cy=GBP&amountString=%26%23163%3B1.00&MC_callback=www.caravanpartsacc essories.co.uk%2Findex.php%3Fmain_page%3DFILENAME_WP_CALLBACK%26zenid%3Dc829qe9p t90llreknp5kkqap06&M_postcode=DN4+5HX&M_address=Doncaster+Business+Innovation+Ce ntre%0D%0ATen+Pound+Walk%0D%0ADoncaster%0D%0ASouth+Yorkshire
[2012-07-23 12:16:44.938 (msgTESTConn1-31738)] Starting callback handling
[2012-07-23 12:16:44.955 (msgTESTConn1-31738)] LegacyCallbackURLProcessor: Converted from 'http://<wpdisplay item="MC_callback">' to 'http://www.caravanpartsaccessories.co.uk/index.php?main_page=FILENAME_WP_CALLBACK&zenid=c829qe9pt90llreknp5kkqap06'
[2012-07-23 12:16:46.122 (msgTESTConn1-31738)] Callback Failed: Callback to http://www.caravanpartsaccessories.c...E_WP_CALLBACK: NOT OK, recevied HTTP status: 404
[2012-07-23 12:16:46.127 (msgTESTConn1-31738)] Callback handling failed
[2012-07-23 12:16:46.127 (msgTESTConn1-31738)] Adding any logs which are available
[2012-07-23 12:16:46.135 (msgTESTConn1-31738)] --- No logfile for callback failure: 23/07/201212:16:46,133132206,c829qe9pt90llreknp5kkqap06,258664,"Callback to http://www.caravanpartsaccessories.c...E_WP_CALLBACK: NOT OK, recevied HTTP status: 404" ---
[2012-07-23 12:16:46.143 (msgTESTConn1-31738)] Receipt handling finished


Thanks,
Rob.

[Dave G]

I started to see this same kind of problem after updating my PHP to version 5.3.xx check to see if your website/web host has done a PHP update.
I was able to fix by telling the effected web site to use PHP 5.2.xx check with your web host on how/if you can do this as a test.
I'm hoping some one will be able to adjust this plugin to work with PHP 5.3/5.4

Dave G

[RobM]

We've had problems with the PHP upgrade changing the cookies to ON, but they're currently set to OFF and we're still experiencing the same issue...

[Dave G]

We've had problems with the PHP upgrade changing the cookies to ON, but they're currently set to OFF and we're still experiencing the same issue...

Yep did the same thing and found reverting back the earlier php fixed it but this is on my system. I'm just suggesting a try it.

Dave G

[4jDesigns]

Hi all,

I have got a weird issue here...

The first transaction I make always has callback failure, but do as many as you want to straight afterwards they all go through perfectly. The site is hosted with Godaddy and I'm sure that the problem lies there. Am I correct in saying this or is it a worldpay setting or am I way off the mark.

To me it looks like worldpay and godaddy are taking to long 'shake hands' but once they do its fine... until you 'look away' for too long again.

Has anyone got a similar issue or better resolved something like this?

Don't want to be a pain, but if any knows, it quite urgent.

Thanks,
Jay

[k9dug]

Just arrived to post a similar issue to Jay..

I have the Worldpay module debug activated and Be discreet? set to False. WP set to TEST mode.

I make a test transaction and all appears to go well according to the Worldpay pages. I end up sitting at the WP Thankyou page (resultY.html) which says the transaction successful, no money chage hands etc.

I receive 5 emails for that transaction, in order of arrival here:

1. [NEW ORDER] Order Confirmation No: 10
from my Zen Cart shop. All looks OK here.

2. Callback Failure Alert From WorldPay
HTTP status: 500

3. WorldPay CARD TEST transaction confirmation: 134363xxx
Transaction details and then "The above payment has been processed." All looks OK.

4. WorldPay debug from {myshop}.com
Sent from my server: anonymous@...

5. WorldPay debug from {myshop}.com
Sent from my server: anonymous@...

The first 3 emails arrive within a minute.

The last 2 arrive 7 minutes later and are identical apart from small items such as:
4 - [authAmountString] => US$18.87
5 - [authAmountString] => US&amp;#36;18.87

4 - {myshop}.com/index.php?main_page=wp_callback&zenid=hlfgh17uknbo7k576bvr9i9r86
5 - {myshop}.com/index.php?main_page=wp_callback&amp;zenid=hlfgh17uknbo7k576bvr9i9r86

4 - [amountString] => US$18.87
5 - [amountString] => US&amp;#36;18.87

4 - [cartID] => 05674 (values in array are as per the order)
5 - [cartID] => (values empty/0)


Order details look ok in the database (orders and worldpay_payments tables) and in the customer's order details page.

Anybody any idea as to why I am getting the 500 error?

Thanks in advance,

Gav

ZC 1.3.9

[webchills]

Callback Failed: Callback to index.php?&main_page=FILENAME_WP_CALLBACK:

Looking at this it seems that you have deleted the following file:
includes/extra_datafiles/wp_callback_filenames.php
Is this file at this location in your Zen-Cart installation?
If yes what is the content of this file?