WorldPay Module version 2.0 - Support thread

[philip_clarke]

I too am having the same problem with callback.
I have the latest copy of Zencart and the latest copy of WorldPay module. (WorldPay_ZC1.3.x_v2.01)
I do get the Callback Failure Alert From WorldPay (302)
I have enabled the debugging email.
I have check that it is sending the correct password through and this is where I have got stuck.
There is no mention of the word callbackPW or the password its self in the debug email?

Can any one help me?

Paul J Thomas

Yes what does the first line of the debug email say ?

That you are receving an email is a good thing as at least wroldpay is trying to talk to your shop.

Philip.

[Bigenuf]

Upgraded world pay module to new version 2.01 and everything went fine. Received my first order with the new module and received this message in the new order confirmation email from my cart:

WorldPay has issued a WARNING for this transaction
go to Admin _ Customers _ Worldpay Payments WP#4

When i go into the Worldpay Payments it shows that everything passed and there are no warnings. Everything matched. Any ideas?

Since this only shows on my end i'm not concerned with this little glitch i can live with it Just wondered if it was an easy fix.

827 4 xxxxxxxxxx Xxxx Xxxxxx
United Kingdom
None Issued GBP 10.34


Orders

Worldpay Transaction Id: xxxxxxxxxx
(appears in subject line of emails)

AVS Code: xxxx
Card Verification Value check:
(the 3 digit number of on the back): matched
Postcode check: matched
Address check: matched
Country check: matched

Original Order Country: United Kingdom
Credit Card Country: United Kingdom
Countries Match

Order Total: GBP 10.34
WorldPay Authorised Total: GBP 10.34
Totals Match

Original Billing Address: xxxxx
xxxxxx
xxxxxxxxxx
WorldPay CC Address: xxxxxxx
xxxxxx
xxxxxxxxx
Addresses Match

Original Billing Postcode: xxxx xxx
WorldPay CC Postcode: xxxx xxx
Postcodes Match

Thanks for all the good work on this module. It has made my life alot easier.

[philip_clarke]

Okay so the email side is "buggered" and but there's not warning on the admin page or anything like that, ans there's no warning on the order page ?

(Good things I made is to the client doesn't see it huh ?)

I've probably got a true/ false wrong somewhere, it's a bit difficult "testing" since eevry test credit card always issues a warning by default.

Philip.
Paypal donation to [email protected] please, or you can wait for the SBD modules.

[Bigenuf]

Okay so the email side is "buggered" and but there's not warning on the admin page or anything like that, ans there's no warning on the order page ?

(Good things I made is to the client doesn't see it huh ?)

I've probably got a true/ false wrong somewhere, it's a bit difficult "testing" since eevry test credit card always issues a warning by default.

Philip.
Paypal donation to [email protected] please, or you can wait for the SBD modules.

Nope no warnings any place else. I checked in the worldpay admin and everything is ok and everything in zencart shows ok so like i said it's just one of those minor bugs i can happily live with i'm sure it will show itself in time and it will get fixed but it doesn't seem to effect the way anything works and like you said the customer never sees it so were good to go.

Cheers

Y'all Come and see us. http://britishbeefjerky.co.uk

[philip_clarke]

Nope no warnings any place else. I checked in the worldpay admin and everything is ok and everything in zencart shows ok so like i said it's just one of those minor bugs i can happily live with i'm sure it will show itself in time and it will get fixed but it doesn't seem to effect the way anything works and like you said the customer never sees it so were good to go.

Cheers

Y'all Come and see us. http://britishbeefjerky.co.uk

This is bordering on the bizarre, when I created the royal mail modules, some who has a biltong shop tested a beta that accidentally emails me out if someone clicks one button on one page, and they never ever upgraded even after 2 years and postal rate changes every so often I get emails from their customers about delivery charges.

I think I know what I've done, silly mistake really but also it should trigger at all should be fixed now, just have to zip things up.

[philip_clarke]

okay

http://bouncing.org/WorldPay_ZC1.3.x_v2.02.zip

Now that should work if WorldPay is following it's own instructions. The Documentation states that if there is no warning or caution then a value will not be set, but there is a possibility that the value is set to something like "waf.Harmless" in which case, it's going to still email the shop owner.

If it does it again, then just run the debugging (doesn't harm a live site) and look to see if wafMerchMessage exists in the debug email, if it is there then I need to know the value, if it's not I'll need to rty and figure what's setting the email alerts off but not the warning signs on the worldpay page.

Philip.

[Bigenuf]

okay

http://bouncing.org/WorldPay_ZC1.3.x_v2.02.zip

Now that should work if WorldPay is following it's own instructions. The Documentation states that if there is no warning or caution then a value will not be set, but there is a possibility that the value is set to something like "waf.Harmless" in which case, it's going to still email the shop owner.

If it does it again, then just run the debugging (doesn't harm a live site) and look to see if wafMerchMessage exists in the debug email, if it is there then I need to know the value, if it's not I'll need to rty and figure what's setting the email alerts off but not the warning signs on the worldpay page.

Philip.

Hi Philip,

Just installed the new 2.02.
I have a dummy account which i use to test the cart. I just checked the order history of the dummy customer and found this



this was generated with a dummy credit card which worldpay suggests using so i would expect the country code to be wrong but now the customer will see any warnings sent to admin. This shows in the customer orders in admin



We then used a valid credit card for a purchase and this is the result
This is in the customers account history



This is in the zencart customer order


This is from the WorldPay Payment Responses page


as you can see in the last 2 pics the order and order history both show warnings but the worldpay response says no warnings, everything matches.

Thought i had debug on but didn't. I now have it on and will check for any other messages when i get in the office tomorrow.

Like i said, i'm a happy camper just trying to help debug some minor things.

Time for bed 4 a.m. comes early.
Thanks for your attention

[michaelchild]

I have upgraded my site to zen-cart 1.3.8a from 1.3.8. Ive also upgraded the worldpay module mron v1 to v2.10, although my zen-cart says its version 2.09.

I have followed the instruction and all the forum information i can find. but my site still fails on call back

"Error reported: Callback to http://www.surewin.co.uk/shop/index.................: NOT OK, recevied HTTP status: 302"

My worldpay is set up to the letter, and so too is my zen-cart
I have tried a debug which i receive, and my callbackPW is correct...

i do however receive a second debug email (not all the time) with the starting line

"Password Failure:" followed by lines of code.

HELP PLEASE!

thanks
michael child

[Bigenuf]

I have upgraded my site to zen-cart 1.3.8a from 1.3.8. Ive also upgraded the worldpay module mron v1 to v2.10, although my zen-cart says its version 2.09.

I have followed the instruction and all the forum information i can find. but my site still fails on call back

"Error reported: Callback to http://www.surewin.co.uk/shop/index.................: NOT OK, recevied HTTP status: 302"

My worldpay is set up to the letter, and so too is my zen-cart
I have tried a debug which i receive, and my callbackPW is correct...

i do however receive a second debug email (not all the time) with the starting line

"Password Failure:" followed by lines of code.

HELP PLEASE!

thanks
michael child

This is just a shot in the dark but i notice you use password as singular 1 password. Version 1 of this module did use only 1 password but version 2 has greater security and uses the MD5 pass also so you should have 2 passwords and MD5 should be enabled in both this module and worldpay. And passwords in both worldpay and this module.

Also make sure that all of the old files from version 1 are removed, don't just rename them but remove them off of the server.

Payment Response Password
xxxxxxxxxxxxx

Use MD5?
True

MD5 secret key
zzzzzzzzzzzzzz

Cheers

[michaelchild]

This is just a shot in the dark but i notice you use password as singular 1 password. Version 1 of this module did use only 1 password but version 2 has greater security and uses the MD5 pass also so you should have 2 passwords and MD5 should be enabled in both this module and worldpay. And passwords in both worldpay and this module.

Also make sure that all of the old files from version 1 are removed, don't just rename them but remove them off of the server.

Payment Response Password
xxxxxxxxxxxxx

Use MD5?
True

MD5 secret key
zzzzzzzzzzzzzz

Cheers

I have set the Payment Response Password & MD5 secret key in both world pay and zen cart, and checked that there both identical.

don't know if this would help but if i cancel the payment at the card details page, the call back to the site works fine " your payment has been canceled etc......."

I remember having some trouble with this in version 1 i had to change some ? or ! for ¿ or ¡ in the code

Any help would be great thanks