WorldPay Module version 2.0 - Support thread

[peanut77]

Hi Philip

You worked your magic before for me and now I am having another problem with a world pay set up.

I've installed your latest module - however I cannot get worldpay to return to the site - it does if I cancel the test tranaction but not after completing a successfull test.

I have the debug emails on and they are not showing any errors, orders are being recorded. I have checked the return url and the enable shopper response button is ticked ( as is payment response, enable recurring reponse, payment response password & md5 secret entered).

Basically the site goes through the ordering process and the customer is taken into Worldpay to make the payment. The problem occurs at the last stage within Worldpay when the customer should be returned to the web site and an error message is displayed

"Email Error: Could not instantiate mail function."

This error message is displayed on this page - https://secure-test.wp3.rbsworldpay.com/wcc/card (https://secure-test.wp3.rbsworldpay.com/wcc/card)


This is the callback which has been entered - http://<wpdisplay item="MC_callback"> and all the setting have been entered to the test section of the rbs world pay section.

Any ideas ?

[philip_clarke]

That would be a bug in the emailing out system, whch hasn't been changed for a few months now. I'll need to know your site's URL to have a look around, so could you PM it to me again and I'll try and get on it this evening. The Customer has been return to your site, but something in zencart itself has then dropped a clanger saying "I can't send out an email, I'm going to die" hence why everything else has been successful and it records the order. I will naturally let you know before I post any test payments or anything that would be likely to show up as a real order.

Thank you
Philip.

[storeman]

I don't know f this is OK to post here but here goes:

I have installed the latest version worldpay module and all appears to be working OK in test mode (worldpay test mode)

I have an irritating problem with the success page; when the page is sent from worldpay it throws the right hand boxes off to the right because the center column appears to be too wide. It only happens on this page.

I think it is a css problem but I can't find the right place or page to edit so as to correct the problem.

Any assistance would be appreciated.

Regards

pcbusiness.ca

PS - great mod, whats the usual spondoolee donation requirement.

[philip_clarke]

This is the right place to post. What I will need is for you to view source on the worldpay success page and the cut and paste it to me at my email address. Please don't post it to the forum as it could contain information about your business banking details. What I need it for, is to see if the "new" rbsworldpay is applying any filtering that may be affecting your stylesheets so I'll need to compare the output with output rendered from a test machine, or you could just PM with the site details (admin access may be required) and I can run my own tests, anyway it will have to be tomrorrow as it is almost 2am in the UK.

Thanks Philip.

[storeman]

Nipped out there for a while, just got back.

Will PM you with all the info.

Thanks.

[nlphypnotist]

Hi phill can you help me out please , Im running zencart 1.38 all was working fine , But i just upgraded to your new version and i am getting a call back fail it was all working befoe ? i have gone though all the msgs on this forum and can not find the answer i have spoken to worldpay and they tell me its the php file thats all can you help me as i did not back my site up and delited all the older files ;-(
Many thanks mark
Our systems have detected that your callback has failed.

This callback failure means we were unable to pass information
to your server about the following transaction:

Transaction ID: 33333333333
Cart ID: rvnmaifmvqfd9u789egjhnmut7
Installation ID: 3333333

Error reported: Callback to http://www.eeeeee.co.uk/wp_callback?...u789egjhnmut7: NOT OK, recevied HTTP status: 302
Server Reference: mg1imscs5pa:callbackFailureEmail-13754:MerchReq-15

[philip_clarke]

Afternoon,

I don't think it's the new module but if you are positive then go here

http://www.zen-cart.com/index.php?ma...oducts_id=1148

and scroll down the page, you can download old modules for example

http://www.zen-cart.com/index.php?ma...48&update_id=8 is version 2.07

I think you should try but I am pretty certain that the failure will not be due to the upgrade.

Thank you
Philip.

[nlphypnotist]

To be honest phill i have no idea what was installed your or some one el's mod ? Do you know why it having the problems ? I have seen a few people who have had this problem but not any answers to it ? I have put in the password and put the password in with world pay i never done this with the other mod it just keeps coming back saying callback fail?
Regards
Mark

[nlphypnotist]

I have run the debug mode and it just keeps saying Password Failure:
I have updated my worldpay with the password and the zencart i have installed you mod 3 times just to make sure? It looks like their is a problem with the password whay does it need a password as the other mod never needed it?
Regards
Mark

[philip_clarke]

Okay once upon a time Zen Cart did not use the payment response password, at that time I then hacked the system and proved that I could "buy" anything from any shop using worldpay even when the MD5 encryption was on, without have to pay for anything. That would be the reason why you need a password.

The Payment response password needs to be set in worldpay and in the ZC admin, then you should probably use the update and the "copy" to your production environment buttons at the bottom of the screen, then wait ten minutes or so as worldpay seems slow to update, and then try it. The reason why the questions remain unanswered is that it's always a payment response problem that takes time to filter through the worldpay system, or it's occassionally something else that I fix and then release another version. version 2.08 is very important as worldpay is chaning domain name and if you don't upgrade then

a) you'll be sending out goods when people don't pay for them
b) you payment gateway won't work when the Royal Bank of Scotland turns off the old worldpay domain name.

Philip.