WorldPay Module version 2.0 - Support thread

[brian500]

Hello Philip,

Well, everything was working OK in test mode. But now I've switched to live, if I cancel the process in the worldpay page, I am not re-directed to my site. The WP page says sorry, there was an error. It works fine in test mode and the settings are identical in both the test and production setup pages on worldpay.

Have I put the correct info in to WP? The payment response URL I used is:
http://<wpdisplay item="MC_callback">
Payment Response enabled? yes
Enable Recurring Payment Response no
Enable the Shopper Response yes
Suspension of Payment Response no
The Payment Response password and MD5 secret for transactions are exactly as setup in my WP module.

Thanks

Brian

[brian500]

Hello Philip,

Well I've just spoken to Worldpay technical and they say they could find nothing wrong. And now it works!

So it's either their system is incredibly slow to update as I put in the info 24hrs ago ( I know you'e commented on that before), or they made an adjustment when I phoned.

I hope there are no more issues. Thanks anyway.

Brian

[SWUK]

Hi Phillip,

I'm still having difficulties getting the module working.

I followed DVDTitan's instructions (a couple of posts up) to remove the drop-down box (Thank you DVDTitan!). That bit worked fine.

That *SHOULD* have left me with only the problem of order info not being updated to the store whilst in live mode. However, there is now the added problem that the customer is returned to the wrong page in the store after making a purchase. This now happens in both live and test mode. The failure to return order info to the store has now started to occur in test mode as well as live mode. I don't want to post up a screenshot of the page being displayed, but it begins (in both live and test mode):

WP_TEXT_FAILURE

WP_TEXT_HEADING

If you click on the 'NEXT' button on this page you are taken back to stage 2 in the ordering process.

The WorldPay account isn't mine and I don't have access to it, so I'm reliant upon the account holder taking care of that side of things. I passed on your instructions regarding switching into live mode at the worldpay end. She claims that there is only a 'live' mode in her version of WorldPay - that there is no option to save information in test mode. She spoke to worldpay at length today and got them to check all of her settings. They are adamant that she has done everything correctly. They say everything is working fine and that the error is in the callback script. This makes no sense to me as it was working fine (in test mode) before and nothing has been changed. Also, others are using it without problem. The ONLY change made to the module was that outlined by DVDTitan - is there any way that this could lead to the problem we're now experiencing?

Also, we're having no luck with debug emails. It's been switched on, but what is supposed to happen? We aren't getting any emails. I can't find any details in the documentation.

Any help you (or anyone else) can give will be much appreciated as WorldPay is out of action if we can't resolve this problem.

[philip_clarke]

2 things.
a) all worldpay accounts have a test mode so your client is doing something wrong (and worldpay tech support are incredible if they cannot explain which bit is for testing and which is for live, go RBS go RBS, yeah).
b) debug only works if customers are sent to the correct page, so your customer has not set it up correctly or your server is not accesible to the outside world.

If anything (even a hacker) hits the page where zencart receives the worldpay information the a debug email is sent out. So look through you logs at find something like "worldpay java object" as the web browser and then tell you client that they are doing it wrong. Out of general interest where do you go if you hit cancel when you are first sent to worldpay, you should bounce straight back to the shop with cart id and ability to try again.

Philip.

[philip_clarke]

Here is the location for version 2.09 until it goes live in the zencart add-ins section

https://www.3xlock.com/versions/Worl....3.x_v2.09.zip

This version is confirmed compatible with 1.3.7 and 1.3.8 and if you are experiencing probles with a credit card select box that won't disappear or will not change from mastercard and visa using the admin interface, then you should overwrite

includes/templates/template_default/templates/tpl_checkout_payment_default.php

with the file from the zip file

WorldPay_ZC1.3.x_v2.09/includes/templates/template_default/templates/tpl_checkout_payment_default.php

sorry for the late reply, I had to check it's compatibility and it appears that I was not receiving new messages to this thread.

Thank you
Philip.

[SWUK]

Hi Philip. Thanks again for being so helpful!

Out of general interest where do you go if you hit cancel when you are first sent to worldpay, you should bounce straight back to the shop with cart id and ability to try again.

A similar thing happens. The following page is displayed:

WP_TEXT_FAILURE 
WP_TEXT_HEADING 

Thank you, your payment has been cancelled
Merchant's Reference: xxxxxxxxxxxxxxxx
 
Please contact RBS WorldPay immediately if there has been a problem making your payment. 
 
WP_TEST_HEADING

WP_CANCELLED_HEADING

Our ref: 

WP_CONTACT_INFO

When you click on the "NEXT' button it takes you back to step 2 in the ordering process.

So this is pretty much identical to when a payment is successful at the worldpay end. The only difference is that it says "Thank you, your payment was successful" and it also gives the RBS WorldPay Transaction ID. Again, with a successful order the 'Next' button takes you to page 2 in the ordering process.

So presumably we're going to the correct page, but for some reason it's not displaying properly?

[philip_clarke]

You are missing the file

./includes/languages/english/wp_callback.php

which will replace that TEXT in capitals, oryour server does not have the correct permissions to read it.

Thank you
Philip

[SWUK]

You are missing the file

./includes/languages/english/wp_callback.php

which will replace that TEXT in capitals, oryour server does not have the correct permissions to read it.

Thank you
Philip

wp_callback.php was there but the values weren't being picked up. BUT...

I've now installed version 2.09 and the extra list box is gone and we're getting a meaningful and complete page displayed upon cancellation. So far so good. I'm just waiting for the store owner to place a live order so we can see if everything is now working as it should. I've advised her that she must figure out how to switch between live and test mode at the worldpay end.

Thanks again for your help.

[mattys]

latest version of zen cart

latest worldpay module

hi

for some reason, when a customer completes and order, the thank you page displayed, with shopper response enabled, has CSS stripped and looks awful, it didn't used to do this

even uploading latest version of module hasn't helped.

you can see a screen grab of page attached

i have disabled shopper response for the moment until i can figure this out

anyone any ideas?