WorldPay Module version 2.0 - Support thread

[FEQ]

Hi Out2Lunch. What version are you ugrading to? I am about to go to 1.39h next week - The new PCI data security arrangements means that Worldpay won't accept payments from us if we don't have the latest version running. I have found that 1.38a worked perfectly since I installed it - not really looking forward to finding the needle in the haystack again if 1.39h causes problems. Did you upgrade to the latest version of PHP as well? (this is also a requirement of the PCI stuff)

Are you getting any error messages? If the shop doesn't return to the store, then the very useful debug feature won't give any information either...

Did worldpay shed any light on the problem? I have found that the Singapore support guys (I am in Oz) are actually quite useful.

Regards
FEQ

[Out2lunch]

Yes we upgraded to 1.39h (Complete new install to J, then file patch to h), PHP upgrade to latest ver too.

Our host was hetting hacked through PHP, took all SQL sites off line for security made us all upgrade etc.

We haddnt realised worldpay wasnt working, as this is the slow time for us, and sales are minimal atm, had a load more paplay sales, when a customer phoned us yesterday saying wheres my clobber we said we had no order from them, so they sent us the worldpay receipt and thus we worked out its borked.

We arnt getting any debug emails that say anything is wrong. So I am at a complete loss on what to do here.

No I havent phoned Worldpay support yet, I though I would post here first to see if anyone else is having this problem.

[FEQ]

The Guy who wrote the current Worldpay module had a spat with one of the forum moderators and he was banned (thanks moderators), so there is pretty much no chance he will contribute to a fix if there is a problem, meaning for me a new shopping cart may be the only choice.

Having said that, if you are not getting the debug emails (I assume you have turned these ON in the module - and NEVER post the content of these, it has all your logon details) then the customer is not being returned to your store. This can occur if the customer closes the browser instead of clicking the cancel purchase button. The shop can't notify you if the customer doesn't allow it.

Alternatively, maybe Worldpay has a problem with your callback script. If it can't find the script, or has a problem with it it doesn't know where to return the customer to.

When you run in test mode, are you returned to your store? Other things to check:
1. your callback settings in Worldpay's setup.
2. Have you got SSL up and running properly?
3. Check that you have made the payment response URL point to your SSL site (ie https:// instead of http://)

Remember also that Worldpay's setup is a bit dodgy - last time I used it, the command "copy to production environment" didn't work, so all the changes I made in the test environment didn't copy across. Apparently while there is a test environment and a production environment, I was told that I shouldn't use the test environment - I should put the shop in test mode and make all changes to the production environment. Go Figure... Hope something here helps!

[Out2lunch]

The Guy who wrote the current Worldpay module had a spat with one of the forum moderators and he was banned (thanks moderators), so there is pretty much no chance he will contribute to a fix if there is a problem, meaning for me a new shopping cart may be the only choice.

Having said that, if you are not getting the debug emails (I assume you have turned these ON in the module - and NEVER post the content of these, it has all your logon details) then the customer is not being returned to your store. This can occur if the customer closes the browser instead of clicking the cancel purchase button. The shop can't notify you if the customer doesn't allow it.

Alternatively, maybe Worldpay has a problem with your callback script. If it can't find the script, or has a problem with it it doesn't know where to return the customer to.

When you run in test mode, are you returned to your store? Other things to check:
1. your callback settings in Worldpay's setup.
2. Have you got SSL up and running properly?
3. Check that you have made the payment response URL point to your SSL site (ie https:// instead of http://)

Remember also that Worldpay's setup is a bit dodgy - last time I used it, the command "copy to production environment" didn't work, so all the changes I made in the test environment didn't copy across. Apparently while there is a test environment and a production environment, I was told that I shouldn't use the test environment - I should put the shop in test mode and make all changes to the production environment. Go Figure... Hope something here helps!

Thanks for this reply, I did not know about the falling out between Philip Clarke, I have now found his new website, and emailed him there.

He is going to look at the code for php5 inconsistancies etc but will NOT be updating the version on Zen Cart, but he will be hosting it else where in the future (not defined as yet).

So it sounds like good news/ bad news issues as this sound like its going to become a pay for module, (not the end of the world depending on the proice imop).

Anyhoo I will update this thread when I have a reply from Philip Clarke.

[gribster]

hi,

im using version 1.3.9f and version 2.09 of the world pay module.

the payments are taken correctly, but after you click on pay, you are redirected from RBS to my site but a blank main page, not the success check out page.

the payment response URL is set to

http://<wpdisplay item="MC_callback">

any thoughts

regards

Dale

directstoves.co.uk

[FEQ]

Hi Dale,
I would be contacting Worldpay and asking them what error response their servers are generating - if your callback isn't returned properly, their servers will register an error message that may help you track down the problem - or at least save you a few handfuls of hair...

The new PCI Data security requirements will require you to have the latest version of Zencart (so 1.39h), PHP etc to continue to qualify to take credit card payments

I notice you aren't using SSL on your site. I recall that installing my own SSL made interacting with the worldpay callbacks that little bit easier.

[gribster]

Thank you for the advise, i have upgraded now to the new version of zen, also installed SSL, but still no joy, so have sent a email to RBS.

but thanks for response will keep you posted

regards

Dale

[wild0ne]

Hi
WorldPay is working on my site for normal payments but if someone enters a discount coupon the amount is taken from the order total but ignored by WorldPay. I'm running Zen Cart 1.3.9g. Any ideas anyone please?

[WebMC]

I am trying to work out if this mod actually works or not?
. I get the 302 callback alert (callback not working rendering mod useless). I have followed instuctions - i am not using ssl I have the right passwords and have used http://<wpdisplay item="MC_callback">.

Have the callback issues still not bee fixed?