Customers want to add to CC order after checkout

[orphanespresso]

I use Authorize.net, and at least once a week a customer emails (before shipment) to add items to their order. I don't know where, or if, I can find their CC # to charge them for the added items. Up till now, I have just told them they need to go back to the website, order the item, and I send them a coupon, or process a refund for the additional shipping they pay through the website. It would seem a simpler thing to just be able to charge their CC for the item itself - without the requirement that they re-login, purchase, etc...

Any suggestions?

[stevesh]

You're doing it the best way I can think of.

Thankfully for those of us who shop online, sellers who use a proper credit card merchant account (like authorize.net) can't just charge stuff to our credit cards on their own.

I'd be interested in knowing what you sell, since a customer who wants to add to an order is rare, in my experience.

[orphanespresso]

We sell repair parts for vintage Italian espresso machines (one's who'se manufactures don't exist any more, hence, 'orphans'), and go-withs, like cups, and scales, tampers, etc...

So far people are pretty understanding about having to go to the site & place the order....