Redirect vs Streaming

[kirkhayes]

What version of Zen Cart?
1.3.8a
How long has the site been active?
Since November 1st
What version of PHP?
5.2.6 (Zend: 2.2.0)
What version of Apache?
2.2.10
Who is your hosting company?
hostgator
What is your URL?
brmcdigitaldownloads.com
Are the downloads breaking around the same time as another
customer comes along to download a product?
I do not know how to monitor that
Or does it also break even on very-slow-traffic times?
I don't know how to monitor that
What addons have you installed on your site?
None
What customizations have you made vs the original functionality of the code?
None

I did read another post that suggested changing the pub directory from 755 to 777...we'll see if that helps. I made this change as of Nov 5th. I also increased the download retry's to 5 and 5 days instead of 2 and 2 days. I also increased the max_execution time_for_admin_processes.

I have 2 zencart stores created on the above website. We have had over 500 downloads from each store. I have had customers from both stores complaining about the following things:

1. I can't find the link to download from
2. My download isn't working
3. I can not open the zip file after downloading

I am only using the paypal payment module and I set it up with the defaults. I noticed that the orders are either pending or processing, but never become Delivered or Update. I am not sure if that is correct or not, but it may have something to do with #1 above.

The other major change I did (Effective Nov 5th) was I moved my account from a hostgator shared account to a hostgator shared account with unlimited bandwidth. The details are on the hostgator website under the shared accounts. I signed up for the 12.95 business plan, since it seemed to have the most bells and whistles for cpu processes, disk space, bandwidth, etc...

We'll see if it lowers the frequency of issues.