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  1. #1
    Join Date
    Oct 2005
    Posts
    12
    Plugin Contributions
    0

    Default Error prevents shipping modules from working

    Hello everyone,

    I am having a problem with a site running ZC 1.3.8, I believe the problem began when files were being moved from one dir in the web server to another dir in the same web server. The end result is that certain customers when trying to process an order receive a:

    Step 1 of 3 - Delivery Information
    Shipping Information:
    Not Available At This Time
    Sorry, we are not shipping to your region at this time.
    Please contact us for alternate arrangements.

    Which prompted me to take a look at the shipping modules which tell me:
    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/flat.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/flat.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_FLAT_TEXT_TITLE flat

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/freeoptions.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/freeoptions.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_FREEOPTIONS_TEXT_TITLE freeoptions

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/freeshipper.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/freeshipper.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_FREESHIPPER_TEXT_TITLE freeshipper

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/item.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/item.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_ITEM_TEXT_TITLE item

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/perweightunit.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/perweightunit.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_PERWEIGHTUNIT_TEXT_TITLE perweightunit

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/storepickup.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/storepickup.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_STOREPICKUP_TEXT_TITLE storepickup

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/table.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/table.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_TABLE_TEXT_TITLE table 0

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/ups.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/ups.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_UPS_TEXT_TITLE ups 0

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/usps.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/usps.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    MODULE_SHIPPING_USPS_TEXT_TITLE usps

    Warning: include(/home/<hidden>/public_html/includes/languages/english/modules/shipping/zones.php) [function.include]: failed to open stream: No such file or directory in /home/<hidden>/public_html/admin/modules.php on line 173

    Warning: include() [function.include]: Failed opening '/home/<hidden>/public_html/includes/languages/english/modules/shipping/zones.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/<hidden>/public_html/admin/modules.php on line 173
    Line 173 shows:

    173 include(DIR_FS_CATALOG_LANGUAGES . $_SESSION['language'] . '/modules/' . $module_type . '/' . $file);

    and /public_html/includes/languages/english/modules show only 2 dirs:

    1. order_total
    2. payment

    Now reading through other posts I saw where whatever is in this dir should also be in /public_html/includes/modules, which contains:

    classic
    debug_blocks
    order_total
    pages
    payment
    shipping
    sideboxes
    and plenty of other files.

    When I copied these files to the languages/english dir it did not solve my problems.

    Any idea what I need to do to fix this? Additionally when a user IS able to SUCCESSFULLY check out they see this:

    Sub-Total:

    $10.73

    MODULE_SHIPPING_UPS_TEXT_TITLE (1 x 3.00lbs) (3 Day Select):

    $1.84FL TAX 6.0%:

    $32.56

  2. #2
    Join Date
    Jan 2004
    Posts
    66,443
    Plugin Contributions
    279

    Default Re: Error in admin/modules.php prevents successful shipping

    Quote Originally Posted by zgambitx View Post
    I believe the problem began when files were being moved from one dir in the web server to another dir in the same web server.
    ...

    ... and /public_html/includes/languages/english/modules show only 2 dirs:

    1. order_total
    2. payment

    Now reading through other posts I saw where whatever is in this dir should also be in /public_html/includes/modules, which contains:

    classic
    debug_blocks
    order_total
    pages
    payment
    shipping
    sideboxes
    and plenty of other files.
    The problem is a result of an incomplete copy of files from your old server to the new.
    You appear to be missing several files, not just the language files you mention.

    Perhaps you need to re-upload everything, or download everything from your server and compare it all against your backup (WinMerge is handy for that), and then upload anything that's missing.
    .

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  3. #3
    Join Date
    Oct 2005
    Posts
    12
    Plugin Contributions
    0

    Idea or Suggestion Re: Error prevents shipping modules from working

    Thank you, apparently the shipping directory was moved to .../languages/english/payment/classic (go figure) instead of .../languages/english/shipping, once I moved it back the problem in the backend was resolved.

 

 

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