Dr. Byte, thank you for your response.

I can see the logic there, but in order to it to integrate seamlessly with my osTicket set up, I would need to have the actual FROM: address be the customer's email address. (As it is now, osTicket is sending out it's autoresponses with the Support Ticket number to my store's email address...)

Is there a way for me to change this so that the FROM address is actually the customer's email?

Thank you very much for your help!

Alex