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  1. #21
    Join Date
    Sep 2007
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    Default Re: My Coupons Not Working

    I have a problem with coupon NOT restricting customers to the categories I select in the restrictions. Instead of requiring ALL purchases toward the minimum dollar amount be from the allowed categories it requires only ONE product from the allowed categories. This means that the minimum dollar amount can be met with products from DENIED categories. For example, for a $10 off coupon on $50 purchase in category ABC a customer can get the discount by buying $49 in any category other than ABC, buy just $1 in ABC, and get the discount.

    A little bit of background about my store and the coupon.

    1. Ever item in my site is a linked product in two categories - for example, product XYZ is in category ABC and category 123, where 123 is a subcategory of ABC. Category ABC is just below top.
    2. I have about 20 categories just below top such as ABC.
    3. I want to issue a coupon that gives a discount if a certain dollar amount is spent on one category - say category ABC.
    4. I make top DENY as the top restriction and then allow the categories I want. I then allow the categories I want. I have even tried to deny every category I don't want and just leave the one(s) I want. No change.

    Just to reiterate, I want a coupon that does something like this: $10 off a $50 purchase in category ABC.

    How can I get the coupon to require all purchases counting toward the minimum dollar amount to be from ONLY the allowed category(ies)? Could the linked products be causing the problem?

  2. #22
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: My Coupons Not Working

    Do the Products all use the Category you want to "allow" for the Discount Coupon as their master_categories_id?
    Linda McGrath
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  3. #23
    Join Date
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    Amarillo, Tx
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    Default Re: My Coupons Not Working

    I have the same problem.

    Coupon Amount: 20%

    Coupon Minimum Order: 150.00

    Free Shipping: Not checked.

    I did a test lets say their total order 299.95. It only gives a $20.00off the total order not the percentage discount.

  4. #24
    Join Date
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    Ohio
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    Default Re: My Coupons Not Working

    What version Zen Cart?

    Clean install or an Upgrade?

    Has this ever worked for you?

    If you edit the Discount Coupon do you see:
    20
    20%

    Do you have restrictions on the order?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  5. #25
    Join Date
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    Default Re: My Coupons Not Working

    Quote Originally Posted by Ajeh View Post
    What version Zen Cart?

    Clean install or an Upgrade?

    Has this ever worked for you?

    If you edit the Discount Coupon do you see:
    20
    20%

    Do you have restrictions on the order?
    Version: 1.3.8a

    Yes its a clean install.

    Yes it worked before.

    Coupon Amount is: 20.0000%

    No restrictions.

  6. #26
    Join Date
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    Ohio
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    Default Re: My Coupons Not Working

    So far I cannot reproduce this error ...

    I don't believe any of these will help, but since we are on issues with v1.3.8, you may want to apply the Known Bug Fixes:
    http://www.zen-cart.com/forum/showthread.php?t=82619

    and this is a good time to apply the Security Patches:
    http://www.zen-cart.com/forum/showthread.php?t=131115

    Have you an URL and code where we could perhaps test this?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  7. #27
    Join Date
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    Default Re: My Coupons Not Working

    Quote Originally Posted by Ajeh View Post
    So far I cannot reproduce this error ...

    I don't believe any of these will help, but since we are on issues with v1.3.8, you may want to apply the Known Bug Fixes:
    http://www.zen-cart.com/forum/showthread.php?t=82619

    and this is a good time to apply the Security Patches:
    http://www.zen-cart.com/forum/showthread.php?t=131115

    Have you an URL and code where we could perhaps test this?
    You can test it at http://www.morrisgiftshop.biz

  8. #28
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: My Coupons Not Working

    The one that comes in the new account email is working fine on 20% ...

    Do you have another coupon code that is not working right?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

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  9. #29
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    Default Re: My Coupons Not Working

    When you check out what amount of discount did it give you?

  10. #30
    Join Date
    Aug 2007
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    Amarillo, Tx
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    Default Re: My Coupons Not Working

    Linda,

    When you did a checkout how much of the amount did the coupon gave you?

 

 
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