some customers can not order: message saying that I do not ship to that area

[minshop.no]

Which shipping module(s) are you using?

The only one green in my list is the "freeshipper" aka "Free Shipping!(all capitals)" which was standard in the installation.

I.E. Free shipping on all orders. ;)

[Ajeh]

I am assuming that you mean the Free Shipping freeshipper shipping module ...

How do you make your products Free Shipping using the Free Shipping freeshipper shipping module?

Do you have 0 weight on all Products?

Or, do you use the Free Shipping Options freeoptions shipping module?

Does the shipping module have an Zones defined on it?

Are there any particular products that they are ordering where this problem occures?

Are all of your products "physical" products as in no downloads or virtual products etc.

[minshop.no]

1. You are correct. it is that module.

2. It is the only one available

3. Yes, i bleive it is 0 on all products.

4. No it is the FREE SHIPPING! freeshipper

5. Shipping zone : NONE

6. It seems to occour on every product, when some certain PO codes are used. It does not occour if they have another PO code in their account and then choose to ship to these "banned" PO codes.

7. Yes, all products are physical.

In the meantime I have narrowed the error text down to the"checkout_shipping.php" and the value : define('TITLE_NO_SHIPPING_AVAILABLE', 'Not Available At This Time'); if that helps any way.

Thank you for your time so far.

[minshop.no]

After you mentioned product weight, I checked the last item they tried to order, and it did contain a weight. (17). Is this the reason?

[Ajeh]

Yes Free Shipping freeshipper ONLY runs on orders of 0 weight ...

[Ajeh]

Or if the Product is marked as: Always Free Shipping: Yes, Always Free Shipping

[minshop.no]

thank you very much ;)

I removed all weight through EP since I do not display it anyhow. So now the customers are happy again.. ;)

but, am I using the wrong module for my shop then?