Gift certificate redemption code

[ad2r]

Hi, I released the gift certificate, but I don't know where to see the redemption code. I'd like to mail the voucher to my customer with the redemption code, but I never received a copy of the email that was sent to them upon the release. Can someone give me any idea of how I can obtain the redemtion codes that are sent to my customers and how to set it up so that I receive the email with the details. Thank you.

[ad2r]

Also, this customer is going to give this gift certificate to someone as a gift. Can that next person use their redemption code or do they need a new one? If the answer is NO, how can I fix this now as I've already released the gift certificate? The customer doesn't want to email it, they want to give them my printed voucher with the redemption code on it. Any help will be highly appreciated. Thank you.

[Mickyelta]

Hi, If you look in admin>gift certificates/coupons>gift certificates sent you should be able to see all info there.
Regards Mick

[ad2r]

Hi Mick, that's what I thought, but it's not there. That's why I am very confused.

[angeline arts]

I didn't "give" this to the customer, I set it up as something that could be purchased online, customer bought it, but wasn't given the code and as far as I can tell, neither was I... How do I get the code for my customer? It would have been easier and smoother to just send a PayPal invoice for the $$ amount and create a "Coupon Code" for the customer. I am amazed I didnt' lose the customer completely!

[Ajeh]

Gift Certificates that are purchased in an Order do not have a Gift Certificate Redemption code ...

The Gift Certificates are purchased and added to a Gift Queue that you then RELEASE for the Order ...

Once RELEASED the Gift Certificate that was purchased will show up in the Customer's GV Balance ...

You should be able to see that balance in the Customers ... Customer ... listing for anyone with a balance ...

[DavidIIM]

I am having a similar problem, and these posts are closest to what I am experiencing. I am wanting to start offering gift certificates for sale. So I added the GIFT product in the gift certificate category as per the instructions in the Zen Cart Tutorial.

I wanted to test the system so I purchased the gift certificate myself. It did not send me an email with a redemption code, and there is nothing in my order history with a redemption code. What am I doing wrong?