Gift certificate redemption code

[msexton]

very helpful. thank you

[joyjoy]

When a customer "buys" a Gift Certificate ... the Gift Certificate is Queued, providing you have this setup (a very good idea to prevent fraud issues), and then is released in the Admin by you, when you have confirmed payment etc.

Once released, the GV amount is automatically added to the Customer's GV Balance ... there is no redemption code for Gift Certificate Purchases ...

When a GV is sent to the Customer from the Admin or from another customer, then there is a redemption code that needs to be redeemed either:

1 via the link in the email

2 from the GV FAQs page

3 from the Checkout Payment page checkout_payment

Once the Gift Certificate is either released in the Admin or redeed by one of the above methods ... the balance in the Customer's GV account can be seen by the customer on the Catalog in the shopping_cart sidebox, my account or on the Checkout Payment page below the Apply Balance ...

For the Admin, this can be seen in the Customers ... Customers ... on the listing for the customers ...

NOTE: the balance only displays if there are Customers with records in the coupon_gv_customer table ...

Hi there,

I'm trying to create a gv balance in the customer account so that a redemption code does not have to be used. Following your post...is the only way to acheive this by doing a purchase of the gift certificate?

Thank you.

[Ajeh]

You can have a customer Purchase a Gift Certificate or you can send a Gift Certificate to the customer from the Admin in the Gift Certificate/Coupons ... Mail Gift Certificate ...

Then the Customer would need to redeem the Gift Certificate from either:

1 the link in the email

2 the Gift Certificate FAQ in the Information sidebox

3 on the checkout_payment page during checkout and then they need to Apply the amount to use on the checkout_payment page

There is not a built in way to apply an amount to the Customer's Gift Certificate Balance in any other manner, at this time ...

[joyjoy]

Thank you!!

[joyjoy]

Help. I want to refrence the 1st discount coupon on the customers account information (customer's side - not admin). Any ideas how I would pull this in?

[ncflanagan]

I have gift certificates set up correctly (as per the tutorial directions) and have had a customer succesfully order one and I have released it and can see it in her "GV Balance". It was a gift for another person. However, she also purchased another (physical) item that required shipping in the same order. Would she have received an email telling her how she can transfer her GV balance for this transaction? Where can I find record of that email (in the admin, on my email server)?

thanks!

[Ajeh]

She can go to the GV FAQs ... or her My Account ... where she will see her GV Balance and be able to Send it to another person ...

[ncflanagan]

She can go to the GV FAQs ... or her My Account ... where she will see her GV Balance and be able to Send it to another person ...

thanks!

[bridge32]

Hello all,
Rather than start a new thread i thought it would be ok to add to this one.
I have a problem with my gift voucher system.
When someone has been sent an email to say they have a gift voucher, they get the option of redeeming it, or redeem it at check out.
Now when they click redeem all works fine, but if they go to shop there is no box (where it says redeem discount code / gift voucher) to input the gift voucher code.
This is not much of a problem because when they reddem the voucher from the email link, the amount in their account is then shown in the gv box.
Is it possible to change the link in the email message to re-direct them to the F&Q section where they can redeem it manually?
If so can someone let me know what template i neeed to amend.
Thanks
Nic.

[bridge32]

I was meant to show this:
This is part of the email the customer is sent, and i would like to remove the part where it says "or visit Cake Kraft and enter the code during the checkout process"


Nic Bridge
We're pleased to offer you a Gift Certificate
The Gift Certificate is worth £100.00
To redeem this Gift Certificate, please click on the link below. Please also write down the Redemption Code which is ********* in case you have any problems.
Click here to redeem or visit Cake Kraft and enter the code during the checkout processTo unsubscribe from future newsletter and promotional mailings, simply click on the following link: http://www.cakekraft.co.uk/[email protected]
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