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  1. #1
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    Default Users not buying products

    Please help!!!! Anyone????

    Here is what the owner of the site is saying:

    I figured out why nobody is buying, the pop up that says "this site has sucure and nonsucure items, some poeple have been emailing me saying that they dont want to buy because they are afraid to put in their account numbers. we gota fix this! can we get rid of the pop up? how do we do this? i need business." HELP

    Does anyone know what I can do to fix this? I have seen it before?? Do I need to contact the SSL people or am I missing something in the admin?

    I have visited other examples of some great carts made with Zencart and they don't seem to have this problem.

    Thanks!

    Happy Holidays Everyone!!

  2. #2
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    Default Re: Users not buying products

    Your URL?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  3. #3
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    Default Re: Users not buying products

    Ooops!! Sorry, here it is:

    https://www.blackflameclothing.com/catalog

  4. #4
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    Default Re: Users not buying products

    Looks like you have a problem with your SSL certificate:
    Secure Connection Failed

    www.blackflameclothing.com uses an invalid security certificate.

    The certificate is not trusted because the issuer certificate is unknown.

    (Error code: sec_error_unknown_issuer)

    * This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
    * If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.
    Or you can add an exception…
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  5. #5
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    Default Re: Users not buying products

    Thanks Kim and to everyone that looked into this problem. The hosting people said they would look into it! But I do have a tech question that I haven't seen before and I am wondering if I did something wrong?

    When I go the the catalog: https://www.blackflameclothing.com/catalog/

    I get the https and the www

    But when I click on one of the products it goes to:
    http://blackflameclothing.com/catalo...roducts_id=182

    The www and the https goes away?

    Did I do something wrong in zencart? Or is this still a SSL problem?

    thanks everyone!

  6. #6
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    Dec 2008
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    Default Re: Users not buying products

    Regrading your http & https confusion, their is no need for the security until the checkout stage, so products would normally list in a non secure environment. Once the checkout is reached, it does switch to the secure https server, but the unrecognised certificate notice pops up. And, yes, that would definitely be a real turn off for potential buyers.

  7. #7
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    Default Secure and Nonsecure items

    Ok, I think I posted this incorrectly the other so I figured I would repost it with what I have now learned.

    So when you go to my sites catalog I receive the SECURE and NONSECURE pop up asking me if want to isplay the nonsecure items. I have come to figure out that its because of my images.

    I think!

    So I have started to point most of my images to a secure link but I can't figure out how to make my product images secure?

    Can anyone help?

  8. #8
    Join Date
    Apr 2004
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    UK
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    Default Re: Secure and Nonsecure items

    Working in the dark is difficult..
    Link to site in question is???

  9. #9
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    Default Re: Secure and Nonsecure items

    oops I forgot about the nonsecure question I asked at the beginning of that thread. But actually I don't think anyone told me what I need to do about the secure/nonsecure message.

    I know I have to link up everything as secure which is what I am doing but I am still having a problem!!!

    btw the site is https://www.blackflameclothing.com/catalog

  10. #10
    Join Date
    Feb 2005
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    Lansing, Michigan USA
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    Default Re: Secure and Nonsecure items

    I think you got good advice in your other thread.

    Your entire site doesn't need to be secured under SSL, and doing so can cause problems. Why not just edit your configure.php files properly and let Zencart decide which areas should be secured? That will certainly take care of the secure/non-secure problem you're experiencing now.

 

 
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