PayPal Order Missing??

[rlexyd]

Hi,

Someone has just ordered of my website and paid via paypal, I have received the paypal payment notification payment, but I cannot see the order in my admin page and I never received an order confirmation email like I normally do with other payment orders.

Please help ASAP, as I have no idea what that customer purchased!!

I have had a paypal payment before, on that one I received the payment notification payment email but No order confirmation email!!
But I was able to see what her order in the admin orders page, but not this time...

I have the sitemeter, and that does show a checkout success in her order process?

Please HELP!

rlexyd

[Ajeh]

Look in your orders table in your database via phpMyAdmin ...

Do you see the new order in there?

[rlexyd]

Hi,

Sorry, where do I find the database? and the phpAdmin?

[Ajeh]

phpMyAdmin is something that should be available in your site Control Panel such as CPanel that would have come with your domain from your hosting site ...

If you do not know how to find this, contact your hosting site for help ...

[rlexyd]

got it, I'm in the myAdmin area... where do i find the order table though?

[Ajeh]

Find your database ...

You should see the list of databases on the left side ...

Select your database ...

Now click on the orders table ...

Next click on Browse ...

Go to the last order ...

Is this the one the customer made?

[rlexyd]

No, the order is not there.

http://www.sitemeter.com/?a=stats&s=...r=9&vlr=8&pg=1

as you can see in my sitemeter, the order was completed??

[Ajeh]

What happens if you make an order right now?

Do you get the email?

[rlexyd]

I got an order yesterday via CC, and that arrived fine?

Do you want me to order again now via paypal?

[Ajeh]

It would be a good idea to make a new account, just like your customer, and make a new order, just like your customer, and complete the checkout, just like your customer, to try to reproduce the same problem ...