Is that the kind of info you were looking for? I can look into whatever configurations may be important in the files and database if there would be any helpful information there. I mean...I would think it's a small overlooked configuration since this is the sort of refund that should be allowed. So...either the steps that zen-cart is taking to pull information from zen-cart are off, or it's something on the paypal end, which doesn't appear to be the case from what i pasted above.

I just need help with finding out where to look.