have an issue with customers in Serbia

[Dale Dugas]

Brothers and sisters,

I have a few customers in Serbia who are unable to order anything from me as the cart always gives them a missing value from country error code.

What can I do to fix this issue.

I am using: Zen Cart 1.3.8a
Database Patch Level: 1.3.8
v1.3.8 [2008-01-28 09:29:05] (Fresh Installation)
v1.3.8 [2008-01-28 09:29:05] (Fresh Installation)

I thank you.

Be well, train hard and heal quickly

Dale Dugas
CDIA Supplies

[DrByte]

I have a few customers in Serbia who are unable to order anything from me as the cart always gives them a missing value from country error code.

"where" do you see that error?

[Dale Dugas]

this is what these customers are telling me they see in the cart when they try and order from me.

[Dale Dugas]

They said they get that code invalid country name in the postal module. Though they claim their addresses are real. It seems the module is not recognizing them for some reason.

Help...

[DrByte]

They said they get that code invalid country name in the postal module. Though they claim their addresses are real. It seems the module is not recognizing them for some reason.

Then you'll need to figure out what's wrong with your postal module.

Since I can't guess which postal module you're using, I can't help you.

Also, if your customers are complaining about something on your site, the first thing you should do is try to recreate the exact same problem. Otherwise you'll never know if their complaint is due to an error, or from a mistake they're making. Plus, if you do something to "fix" it, you need to know what it was doing "before" and "after" your "fix".
So, that means you'll need to get that customer's information from them and try to simulate the problem yourself before trying to fix it.

[Dale Dugas]

How would I know what postal mod Im using?

Sorry, a total newbie here.

thanks for the help.