It's possible that your server is configured to not allow or include the server variable $_SERVER['DOCUMENT_ROOT']
try replacing this line of code at line 26 of admin/add_customers_backend.php:
PHP Code:
$path = $_SERVER['DOCUMENT_ROOT'] . '/' . $files['name'];
with this:
PHP Code:
$path = DIR_FS_ADMIN . '/backups/' . $files['name'];