Using GoDaddy - How do I install Zen Cart?

[fairestcape]

If you want a really reliable host, I recommend Camelot Hosting. They are zencart gurus - a fact that you will cherish if you ever have a problem (which is extremely unlikely on their side.)

[captmike]

Thanks for all the reply's so far and the PM's, I will get back to you.

Just an update....GDSupport sent me this "Website Tonight is separate from hosting. You will not be able to move it over to hosting because it is a stand alone tool. If you would like, I can do is have one of our support team members give you a call tomorrow and walk explain your options more thoroughly. Let me know a good time and number where you can be reached"

I responded "That would be fine, they can call me at xxx-xxx-xxxx
between 9:30 am and noon (12:00) PST."

Well, As your might have guesed it.....no phone call recieved.

As I believe in giving a last chance, I will, but then I will be moving on.

[captmike]

UPDATE. Well, I received a phone call from godaddy support....the problem with that was, it was not at the above prescribed time, and actually 5+ hours after the time mentioned above and of course I was not home to sit in front of the computer and explain what I want done.

It was agreed with the rep who did call, that I would get a phone call tomorrow, 1/10/09 at 9AM PST to address this issue.

I will let you know if godaddy upholds this appointment.

[schoolboy]

All this verbal commitment from GoDaddy is quite touching, but still does not escape the fact that their servers are not technically suited to efficient and reliable e-commerce hosting.

Your FIRST requirement when looking at e-commerce, is a compatible, robust and reliable hosting environment - one that will deliver efficiency for your future customers, and prevent technical failures that no amount of after-sales customer-service cooing can resolve.

It's pleasing to see that GoDaddy has started to take notice of the bad press it gets (not only on this forum), but until there is clear evidence that they are capable of providing all the critical factors necessary for professional and sophisticated e-commerce, hosting anything but a 5-page flat html site with them remains risky.

Is YOUR business success worth this risk? If so, stay with them.

If not ...

[captmike]

UPDATE: It is now after 9AM and NO phone call has be received from godaddy as promised....their house is starting to fall.

I agree with you 100%, and the only reason that I am posting these updates publicly is because of promises made by GDSupport and godaddy reps.

As I mentioned, I'm all in favor in giving a 2nd chance to correct this problem, and if they can't, I expect them to tell me that. It seems that sometimes a method of letting someone know they can't accomplish something is not to respond as it seems godaddy is doing or perhaps the left had does not know what the right hand is doing.

This is the reason that I do not pay for a long term commitment up front. I stay in the "free" mode until and unless it can be proven to me that something (my site) will work the way I imagined it would work, then and only then will I spring for more pages on the host and the extras.

[charmedbytina2]

captmike ~ any reason you are not calling them. Cust Svc is 24/7

Tina
(ps not supporting gd in any fashion - just curious!)

[captmike]

captmike ~ any reason you are not calling them. Cust Svc is 24/7

Tina
(ps not supporting gd in any fashion - just curious!)

Yes, the ball is in their court if godaddy wants to continue my business with them. I could call but will not, except to cancel, because they made the promise of calling back. THEY are on their last chance to help these issues and THEY made the statements of calling me back at a specific time. So if THEY cannot live up to their commitments then I will figure that I don't need them as a host OR registrar.

Then I will call their 24/7 support......to cancel.