Cybersource Timeout Issue

[Scatstroker]

To cover some of the basics :

Site hasn't changed or been upgraded recently.

Error started ~2 weeks ago. No orders have worked since.

Any help would be appreciated.


I receive the following error when customers are trying to check out :

"orderPage_timestamp X X X INVALID 1231882777482 "

"
An error occurred while you submitted your order. If you are trying to make a purchase, please contact the merchant.


Here are the API fields that were sent in the request:
Field Name Required for HOP Required for SOP Present Validation Field Value
amount X X X VALID 8.60
billTo_city X X VALID Sammamish
billTo_country X X VALID us
billTo_customerID
billTo_email X VALID
billTo_firstName X X VALID
billTo_lastName X X VALID
billTo_phoneNumber X VALID
billTo_postalCode X X VALID 98075
billTo_state X X VALID WA
billTo_street1 X X VALID
billTo_street2
card_accountNumber X X VALID
card_cardType X X VALID 001
card_cvNumber X VALID ###
card_expirationMonth X X VALID
card_expirationYear X X VALID
comments
currency X X X VALID usd
merchantDefinedData1
merchantDefinedData2
merchantDefinedData3
merchantDefinedData4
merchantID X X X VALID
orderNumber X VALID Order #443
orderPage_signaturePublic X X X VALID mGdD2/xzOf8rErpNlh4eQx4UXho=
orderPage_timestamp X X X INVALID 1231882777482
orderPage_transactionType X X X VALID authorization
reconciliationID
shipTo_city X VALID Sammamish
shipTo_country X VALID us
shipTo_firstName X VALID
shipTo_lastName X VALID
shipTo_postalCode X VALID 98075
shipTo_state X VALID WA
shipTo_street1 X VALID
shipTo_street2
taxAmount X VALID 0.31

Here are the other pass-through fields that were sent in the request: Field Name Field Value
btn_submit.x 21
btn_submit.y 14
""


Version, Server, ect info :

Server Host: remote1.dwserver.com (64.34.34.100) Database Host: localhost (127.0.0.1)
Server OS: FreeBSD 4.10-RELEASE Database: MySQL 4.0.18
Server Date: 01/13/2009 13:33:25 Database Date: 01/13/2009 13:33:25
Server Up Time: 1:33PM up 760 days, 17:47, 0 users, load averages: 0.21, 0.21, 0.20
PHP Version: 4.3.8 (Zend: 1.3.0)
HTTP Server: Apache


Zen Cart 1.3.7.1
Database Patch Level: 1.3.7
v1.3.6 [2007-11-16 06:30:44] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-11-16 06:30:44] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2006-07-12 19:33:36] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2006-07-12 19:33:36] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2006-07-12 19:33:36] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-07-12 19:33:36] (Version Update 1.2.6->1.2.7)
v1.2.6 [2006-07-12 19:33:36] (Version Update 1.2.5->1.2.6)
v1.2.5 [2005-07-21 07:53:10] (Version Update 1.2.4->1.2.5)
v1.2.4 [2005-07-21 07:33:15] (Version Update 1.2.3->1.2.4)
v1.2.3 [2004-12-19 15:13:04] (Fresh Installation)
v1.2.2 [2004-12-19 15:13:04] (Zen-Cart Core Files Version Info)



PHP Version 4.3.8

System FreeBSD remote1.dwserver.com 4.10-RELEASE FreeBSD 4.10-RELEASE #0: Mon Au i386
Build Date Feb 21 2006 23:51:04
Configure Command './configure' '--with-apxs2=/usr/local/httpd/bin/apxs' '--with-mysql=/usr/local' '--with-gd=/usr/local/include' '--with-curl' '--with-xml' '--with-zlib-dir=/usr/local/' '--with-openssl' '--with-libxml' '--with-gd-native-ttf' '--with-mcrypt' '--with-mhash' '--with-dom' '--enable-ftp' '--with-gettext' '--with-imap' '--with-imap-ssl' '--with-png-dir=/usr/local/' '--enable-exif'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/local/Zend/etc/php.ini
PHP API 20020918
PHP Extension 20020429
Zend Extension 20021010
Debug Build no
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.zlib

This program makes use of the Zend Scripting Language Engine:
Zend Engine v1.3.0, Copyright (c) 1998-2004 Zend Technologies with the ionCube PHP Loader v3.1.24, Copyright (c) 2002-2006, by ionCube Ltd., and with Zend Extension Manager v1.0.8, Copyright (c) 2003-2005, by Zend Technologies with Zend Optimizer v2.5.10, Copyright (c) 1998-2005, by Zend Technologies

[deBeaujeu]

From your description and without further investigation, it seems that the problem may be related to your host server (mostly certain php builds), since the ZC Application has not been recently modified on the server.

Please review recent history of php build implementation on the host server and see if the problem coincides with any such build implementation.

My suggestion is to install a debug logging utility to track php errors:
http://www.zen-cart.com/index.php?ma...roducts_id=860
You may find a case where an error is never reported (the cybs_sha1() function being a well known case).
The incompatible php build environment is not easy to identify and, I found it mostly a case-by-case process.

Updating to ZC 1.3.8 may be considered as a second step.

deBeaujeu