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  1. #1
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    Default Help needed with Zones shipping please.

    I have set up zone rate shipping and it all seems to be working correctly, one small snag has just become apparent though after a GB customer was charged the overseas handling charge.

    I have used just two zones that are basically GB in zone 1 and rest of the world (00) in zone 2, this zone has a handling charge added to the same rates as zone 1 to cover airmail costs etc and it all worked fine during testing - I changed the address on an overseas test account and the shipping value was calculated correctly.

    The problem is that by default it's applying the handling charge to all shipping - in the checkout it's showing as; Zone Rates (Shipping to ) with no country code.
    In the section further down there is a radio button that is pre selected that says 'zone rates' and 'shipping to GB' if the customer is from GB - clicking this again removes the handling charge and charges the correct shipping - so the snag is customers are by passing this (clicking it again) as the radio button is pre selected by default.

    Is there a way around this?

  2. #2
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    Default Re: Help needed with Zones shipping please.

    Check your ISO country code(s) for the UK...

    ADMIN>>>LOCATIONS / TAXES>>>COUNTRIES

    then ensure the 2-digit code is applied in the shipping module.

  3. #3
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    Default Re: Help needed with Zones shipping please.

    The two digit code for the U.K is GB - this is what I am using in zone 1. In zone 2 I am using 00 to include all countries with the appropriate handling charge to cover the cost of airmail etc - thinking about it this will also include GB, could it be clashing with zone1 as GB is appearing in both zones?

    Is there a list somewhere of the codes that I could paste into zone2 (after removing GB)

  4. #4
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    Default Re: Help needed with Zones shipping please.

    I recall a post some months ago by AJEH (Linda McGrath) where she explained resolving this type of issue.

    Perhaps PM her - or ...

    ...Linda... if you're out there... !

  5. #5
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    Default Re: Help needed with Zones shipping please.


  6. #6
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    Default Re: Help needed with Zones shipping please.

    Thanks for the link but that is exactly how I have it now. GB for zone1 and 00 (for everything else) as zone2.

 

 

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