International Flat Rate Stopped Functioning

[flightoffancy]

I don't know when this started happening because my international orders aren't as common as US but I had a repeat international (London) customer email me today saying that she can't checkout. She has placed many orders before today with no problems.

I use USPS International Flat Rate for international shipping and this is the error she is getting on the checkout_shipping page.

We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)

I've emailed the customer asking if she's made any changes to her address since her last order but haven't heard back yet. I'm wondering if this has something to do with the rate increase and just hasn't been caught by the zen gurus yet or if I've missed an announcement.

The url to the site having the issues is http://bertsheavenscent.com .

Thanks in advance for any insight.

[dbltoe]

Post office had some problems a couple of months back and, when recovering, some folks were moved to the wrong server. You may want to first make sure they've got you on the correct server.

Checkout http://tinyurl.com/9khbo7

[flightoffancy]

That link didn't work for me.

[flightoffancy]

Well, I just checked her order history and the server issue doesn't seem like it would be the problem since her last order was on 1/11/09.

[dbltoe]

That's what I get for trying to compress it.

http://www.zen-cart.com/forum/showth...s+phone+number

[flightoffancy]

Another tidbit of information. I just enabled Priority Mail International and it did calculate the postage for that but still doesn't work if I have just Priority Mail Int Flat Rate enabled.

[flightoffancy]

Well, I'm still having issues with International Flat Rate. I've contacted USPS and they checked and said that everything on their end for my account is working properly.

I turned on debugging for usps and this is the email I received.

<?xml version="1.0"?>
<IntlRateResponse><Package ID="0"><Prohibitions>Any postal item containing enclosures addressed to different persons at different addresses.
Arms and parts of arms, except as noted under Observation #5 below.
Articles, goods infringing British trademarks or copyright laws.
Cards decorated with mica or ground glass or similar materials unless they are placed in envelopes.
Citizens Band Radios, walkie-talkies, microbugs, and radio microphones that are capable of transmitting on any frequency between 26.1 and 29.7 megacycles per second and 88 to 108 Mhz per second.
Goods made in foreign prisons, except those imported for a non-commercial purpose or of a kind not manufactured in the UK.
Horror comics and matrices.
Obscene articles, prints, paintings, cards, films, videotapes, etc.
Perishable infectious biological substances.
Seal skins except those from an accepted source.
Switchblade knives.</Prohibitions><Restrictions>The maximum value of a GXG shipment to GREAT BRITAIN AND NORTHERN IRELAND is $2,499 or a lesser amount if limited by content or value.
Coins; banknotes; currency notes (paper money); securities payable to bearer; traveler's checks; manufactured and unmanufactured platinum, gold, silver; precious stones; jewelry; and other valuable articles, may only be sent in registered letter-post shipments or insured parcel post.
Foods or beverages to which any preservative or other substance has been added must comply with the British regulations for importation.
Live bees.
Live queen bees must be accompanied by an import license issued by a UK Government Agricultural Department and a health certificate issued by the appropriate Government Department of the country of origin stating that the bees are free of disease.
Meat, meat products, and animal products including dry sausage and dried milk require import license issued by appropriate UK Agricultural Department.
Plants and parts of plants require import permit issued by the appropriate Agricultural Department in UK.</Restrictions><Observations>1. The following is a list of the names of the counties and city names in Northern Ireland. The County names are in capital letters. The geographic identifiers should be used in addressing mail to Northern Ireland:

ANTRIM:
Antrim
Ballymena
Belfast
Carrickfergus
Larne
Lisburn
Portrush
Toomebridge
Whitehead

ARMAGH:
Armagh
Lurgan
Portsdown

DOWN:
Banbridge
Bangor
Downpatrick
Kilkeel
Newcastle
Newry
Newtownards

LONDONDERRY:
Coleraine
Kilrea
Limavady
Londonderry
Magherafelt
Portstewart

TYRONE:
Cookstown
Dugannon
Moy
Omagh
Strabane

FERMANAGH:
Enniskillen

2. Many types of merchandise, unless sent as unsolicited gifts, require import licenses that the addressees must obtain from the British Board of Trade. Before mailing commercial shipments, senders should be assured that the addressees can obtain licenses if needed.
3. All goods sent to the UK are liable to customs duty and Value Added Tax on importation whether or not the package is marked as a gift." Packages are admitted free of customs charges, however, if they meet the following conditions:
a. Gift packages of small value provided they do not contain any tobacco goods, spirits or wine; b. Gift packages containing only well-worn clothing (excluding garments of high value), limited quantities of foodstuffs (other than caviar), soap or consumable medical supplies.
4. Postal packages without a customs declaration that contain goods liable to customs duty or control may be seized by the customs authorities.
5. Firearms that are intended for sporting purposes are mailable to Great Britain, provided the prospective addressee has obtained the required import license.</Observations><CustomsForms>First-Class Mail International items and Priority Mail International flat-rate envelopes:
PS Form 2976 or 2976-A (see 123.61)
Priority Mail International parcels:
PS Form 2976-A inside 2976-E (envelope)</CustomsForms><ExpressMail>Country Code:
GB

Reciprocal Service Name:
Datapost

Required Customs Form/Endorsement
1. Business correspondence, commercial papers, and documents.
No form required. Endorse item clearly next to mailing label as BUSINESS PAPERS.

2. Merchandise samples without commercial value.
PS Form 2976, Customs - CN 22 (Old C 1) and Sender's Declaration (green label).

3. Merchandise and all articles subject to customs duty.
PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.

Note:
Coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (manufactured or not); precious stones; jewelry; and other valuable articles are prohibited in EMS shipments to Great Britain and Northern Ireland.

Areas Served:

All points in England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man.</ExpressMail><AreasServed>Please reference Express Mail for Areas Served.</AreasServed><Service ID="4"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>59.00</Postage><SvcCommitments>1 - 3 Days</SvcCommitments><SvcDescription>Global Express Guaranteed</SvcDescription><MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth 108"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="6"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>59.00</Postage><SvcCommitments>1 - 3 Days</SvcCommitments><SvcDescription>Global Express Guaranteed Non-Document Rectangular</SvcDescription><MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth 108"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="7"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>59.00</Postage><SvcCommitments>1 - 3 Days</SvcCommitments><SvcDescription>Global Express Guaranteed Non-Document Non-Rectangular</SvcDescription><MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth 108"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="12"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>59.00</Postage><SvcCommitments>1 - 3 Days</SvcCommitments><SvcDescription>USPS GXG Envelopes</SvcDescription><MaxDimensions>Cardboard envelope has a dimension of 9 1/2" X 12 1/2" and GXG tyvek envelope has a dimension of 12 1/2" X 15 1/2"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="1"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>32.50</Postage><SvcCommitments>5 Days</SvcCommitments><SvcDescription>Express Mail International (EMS)</SvcDescription><MaxDimensions>Max.length 36", max. length plus girth 79"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="10"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>27.95</Postage><SvcCommitments>5 Days</SvcCommitments><SvcDescription>Express Mail International (EMS) Flat-Rate Envelope</SvcDescription><MaxDimensions>9 1/2" X 12 1/2"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="2"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>26.50</Postage><SvcCommitments>6 - 10 Days</SvcCommitments><SvcDescription>Priority Mail International</SvcDescription><MaxDimensions>Max.length 60", max. length plus girth 108"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="8"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>12.95</Postage><SvcCommitments>6 - 10 Days</SvcCommitments><SvcDescription>Priority Mail International Flat-Rate Envelope</SvcDescription><MaxDimensions>USPS-supplied Priority Mail flat-rate envelope 9 1/2" x 12 1/2." Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="9"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>41.95</Postage><SvcCommitments>6 - 10 Days</SvcCommitments><SvcDescription>Priority Mail International Regular Flat-Rate Boxes</SvcDescription><MaxDimensions>USPS-supplied Priority Mail flat-rate box. Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="11"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>53.95</Postage><SvcCommitments>6 - 10 Days</SvcCommitments><SvcDescription>Priority Mail International Large Flat-Rate Box</SvcDescription><MaxDimensions>USPS-supplied Priority Mail Large flat-rate box. Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="16"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>12.95</Postage><SvcCommitments>6 - 10 Days</SvcCommitments><SvcDescription>Priority Mail International Small Flat-Rate Box</SvcDescription><MaxDimensions>USPS-supplied Priority Mail small flat-rate box 5 3/8" x 8 1/2" X 1 3/4" Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="14"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>10.10</Postage><SvcCommitments>Varies</SvcCommitments><SvcDescription>First Class Mail International Large Envelope</SvcDescription><MaxDimensions>Max. length 15", height 12 or more than 3/4" thick</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="15"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>GREAT BRITAIN AND NORTHERN IRELAND</Country><Postage>10.30</Postage><SvcCommitments>Varies</SvcCommitments><SvcDescription>First Class Mail International Package</SvcDescription><MaxDimensions>Max. length 24", max length, height and depth (thickness) combined 36"</MaxDimensions><MaxWeight>4</MaxWeight></Service></Package></IntlRateResponse>

I have no idea what ANY of that means. Could someone please try to help me figure this out.