Customer downloads not being activated until I change order status to "Processing"?

[sirganya]

I'm having a problem with downloads. When the customer returns to the transaction complete page on Zen Cart it doesn't allow the download until the administrator changes the order status from pending to processing.

My setup for the Paypal express module is as follows:

Set Order Status: Processing [2]
Set Unpaid Order Status: Processing [2]

I have tried them at Delivered[3] also but it didn't help.

On the product page I have

Product is Virtual: Yes, Skip Shipping Address

selected, and have tried this both ways also.

The Attribute

Download PDF

is applied to the product.

Is there a way to get this to be immediately available for download after the paypal transaction has completed.

Thanks for an excellent product!

Best,
Greg

[DrByte]

My setup for the Paypal express module is as follows:

Set Order Status: Processing [2]
Set Unpaid Order Status: Processing [2]

How is the order getting into "Pending" status then?

Or ... maybe those orders aren't actually being paid for via PayPal Express Checkout?

[sirganya]

Thanks for the reply.

How is the order getting into "Pending" status then?

beats me....

Or ... maybe those orders aren't actually being paid for via PayPal Express Checkout?

so even though it goes thorough the process, take credit card and returns to the checkout success page PayPal might not be authorizing the transaction? is that what you mean?

I followed the set up instructions and the API seems to accept my credentials.. how does the process work? Is there a delay on with PPEx or is the transaction auth. immediate? I assumed it was the former but I read on a post that it's possible to have the download button appear immediately..

[DrByte]

I suspect you've got more than one PayPal module enabled ... Express and Standard.

Standard always encounters a delay because it has to wait for Paypal to come and talk to your server to release the order.
Express immediately sets the order to paid if it was actually paid.


You should turn off Standard if you're using Express.

[sirganya]

I think the module is correct. the log returns this. Is there a way to override the setting so it allows downloads automatically?

Thanks...


Response:
Array
(
[TOKEN] => EC-1**********
[TIMESTAMP] => 2009-01-28T21:02:10Z
[CORRELATIONID] => *********
[ACK] => Success
[VERSION] => 3.2
[BUILD] => 801690
[CURL_ERRORS] =>
)


SetExpressCheckout, Elapsed: 238ms -- Success

[DrByte]

That's a "SetExpressCheckout" log, which is only indication that someone started a PayPal login ... it doesn't confirm payment whatsoever. Payment confirmations would appear in a "DoExpressCheckoutPayment" log.

[DrByte]

What are all the settings in your Admin->Modules->Payment->PayPal Express Checkout screen?

And please list ALL the installed payment modules from Admin->Modules->Payment.