Reading Debug error log

[billscheltema]

Hi,

I have 3 error logs, but how do I decipher them to know what the error is?

Bill

[billscheltema]

Sorry,

The files are named PAYPAL_CURL_EC etc.

Does this help?

Bill

[DrByte]

What error are you looking for?

[billscheltema]

Thats what I'm not sure about.
The error is related to the PayPal_Curl I suspect.

It shows a transaction but it does not show up on the paypal site.

last portion of error log

[CURL_ERRORS] => )GetExpressCheckoutDetails, Elapsed: 778ms -- Success

Does this help?

Bill

[DrByte]

So ... are you looking for PayPal problems? Or are you looking for something else?
Surely there's some history behind you going looking for debug logs? Care to share it?

[billscheltema]

Yes,

The history comes from not receiving the middle digits via email.
While I was investigating I noticed the error logs in the cache folder (3) and that the order date in them were not showing up on the paypal site.

I am wondering why the orders are not showing up and where has the money gone based on the success portion of the log.

Bill

[DrByte]

The PayPal logs have nothing to do with Credit Card middle-digits being sent in an email.

The PayPal Express Checkout transactions consist of three steps: SetExpressCheckout details (which prepares and sends customer to PayPal site), GetExpressCheckout (which retrieves data from PayPal based on what customer filled in on the PayPal site), and DoExpressCheckoutPayment (which actually captures the payment). If you're seeing only "Set" and/or "Get" logs, but no corresponding "Do" logs, then you're just simply seeing cases where customers abandoned the payment process before actually completing payment. That's entirely normal and no reason for alarm on the technical level. As for reasons why customers may be abandoning payment, well, that's an entirely different topic for another discussion.