not receiving emails

[mickyoung]

Hi all,

I seem to be having problems receiving order confirmations to my emails address, the customers get their confirmations, customers can contact me from the contact us page and I receive those email, but nowhere do I know what my customers have ordered from me unless I look in customers/orders in admin.

Any ideas??

Thanks

Mick

[mickyoung]

Hi again,

I am not receiving any emails from my zencart shop, not even from contact us.

????

Thanks

Mick

[mickyoung]

Got it sorted.

Thanks

[weddinggowns]

I'm not able to receive e-mails either and am not too sure how to correct it. Below is the message I am receiving in my e-mail account. Thanks for any help.
Patty


The original message was received at Mon, 2 Feb 2009 09:07:28 -0700
from localhost.localdomain [127.0.0.1]

----- The following addresses had permanent fatal errors -----
<anaffairoftheheart##################>
(reason: 553 sorry, your mail was administratively denied. (#5.7.1))

----- Transcript of session follows -----
... while talking to relay-hosting.secureserver.net:
>>> MAIL From:<anaffairoftheheart##################> SIZE=4618
<<< 553 sorry, your mail was administratively denied. (#5.7.1)
501 5.6.0 Data format error

[weddinggowns]

I'm not able to receive e-mails either and am not too sure how to correct it. Below is the message I am receiving in my e-mail account. Thanks for any help.
Patty


The original message was received at Mon, 2 Feb 2009 09:07:28 -0700
from localhost.localdomain [127.0.0.1]

----- The following addresses had permanent fatal errors -----
<anaffairoftheheart##################>
(reason: 553 sorry, your mail was administratively denied. (#5.7.1))

----- Transcript of session follows -----
... while talking to relay-hosting.secureserver.net:
>>> MAIL From:<anaffairoftheheart##################> SIZE=4618
<<< 553 sorry, your mail was administratively denied. (#5.7.1)
501 5.6.0 Data format error

I called GoDaddy and they said their forms are different scripts than Zen-Cart and I needed to go in and change Zen-Carts php scripts so I can receive my orders and e-mails. May I get advice on which folder or folders I need to change? Thanks, Patty

[knuckle-101]

This article https://www.zen-cart.com/tutorials/i...hp?article=111 will help with assisting with that problem.

[weddinggowns]

I checked everything in my configurations and it all looks like it should in the instructions per above.
My hosting company said to insert this into the form for contacts <form action="/gdform.php" method="post"> . Is this something I need to do? If so where do I insert it? weddinggowns

[DrByte]

GoDaddy doesn't know what they're talking about, and thus you're getting their typical generic responses.

You have to make some specific settings changes to work with GoDaddy's unconventional servers ... http://www.zen-cart.com/wiki/index.p..._Hosting_Plans

[weddinggowns]

Point taken. Now I did go to e-mail options in Configurations and change the "e-mails must send from known domain" to 'No' and was able to receive a contact form from myself.
The instruction says that the possibility is that Zen Cart will disregard any other email address you use which is not from the recognized domain, etc. Is this referring to my e-mail address or to a customers e-mail not being recognized and therefore I would not receive the information, be it, contact form, order, confirmation,etc.
Thanks! weddinggowns