Setting up downloads - why are my files showing red in Download Manager?

[swtlyre]

I can not figure out the correct way to name the downloadable files. I have them in the download manager, but they are red. I have tried naming it every way i can think of. Could someone please tell me what the correct file name format is?

It is in my file manager under public_html Catalog Download ASC and the file name is ascstpattysdaykit.zip

Hope i have provided enough information.

Thanks!

Cari

[Ajeh]

Your download file belongs in the directory:
/download

If you have your shop in the /catalog directory then you would place the download files in:
/catalog/download

[Ajeh]

NOTE: on the attribute, you just add the filename itself as:

ascstpattysdaykit.zip

[swtlyre]

ok this is going to sound totally stupid but do i need a main folder in there marked ZEN Cart? Cause i dont have one at all in their marked Zen Cart

[Ajeh]

I am not sure the name of your directories, but my site is in a directory called /fred so I place my downloads in:
/public_html/fred/download/

[swtlyre]

ok i am feeling so lost!!! the files now are in puplic_html
then in downloads
then in ASC
then the files shows up there.

I tried to add the kit name as you have stated and it still is telling me its an invalid file name.

Does Zen Cart have a tech support number or something, cause i am really going to need to be walked through this.

I have already spoken to my host/server, and they have informed me that Zec Cart is correctly uploaded there.

But the host/server can offer no support on 3rd party products.

[DrByte]

then in ASC

That's your problem.

Zen Cart doesn't currently support subdirectories under the "download" folder.

[swtlyre]

wow thanks!!! that did the trick!