Login not working

[enddes]

I have several people that have an account setup with my store, they have logged in multiple times and made purchases set. All of a sudden login/password is coming up invalid. I tried using the "forgotten password" link and received an new password & that one also did not work. Any ideas on why this is happening & how to fix it??

[charmedbytina2]

What error message are they getting? Is it the security when logging in error?

A search of this forum will lead to posts with information on fixing it.

Tina

[enddes]

The error is
Error: Sorry, there is no match for that email address and/or password.

[charmedbytina2]

Have you checked your customer files in admin?
Are the customers there?

Tina

[enddes]

Yes, the customer is there

[charmedbytina2]

what is the url for your site?

Tina

[enddes]

its on an internal server

[enddes]

Is there anyway for me to see if the password file is correct? Even when you go to "forgot password" and have a new one sent, the new password doesn't work - you get the same error message