authorizenet_aim problems using v1.3.5

[silvito]

My Authourizenet_aim module is not working. i have installed the module and entered in the correct information for the accout i have with them outting in the correct login ID and transaction key but when your on the customer end and your entering in your information in the shopping cart it gives you an error that the information in incorrect and to check it when in fact the information is correct. does anyone have any idea what may be cause this.

thanks.

[DrByte]

Please answer the questions that were asked on the screen where you typed in your post:

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* What version of Zen Cart are you using?
* Has your site been upgraded? When? From what version(s)?
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* Have you searched the FORUM for your error message or for answers to the question you're asking?
* WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
* If this is your first store, have you tested all aspects of transactions before going live?

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The *exact* error message would be helpful, and may actually be already discussed in the FAQ area or elsewhere on the forum.

[silvito]

• What version of Zen Cart are you using?
  Version Zen Cart 1.3.5
• Has your site been upgraded? When? From what version(s)?
  no
• What addons have you installed? When?
  user traking, recover cart, Admin CategoryProduct Images, Enhanced Who's Online, Supertracker
  Improved Attributes Controller
• In what ways is your site customized or different from a brand new uncustomized install?
  color and logos
• If you're encountering display/layout problems, post your site URL* so it can be seen in action.
  no display/layout problems.
  
• If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).
  None
  
• HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)
  Yes extensively
  
• Have you searched the FORUM for your error message or for answers to the question you're asking?
  Yes extensively
• WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
  I am currently use the Authorize.net Module
  because it works, but i would like to use the Authorize.net (AIM) because i have learned i get a better rateon the transaction with them using this module.
  
• If this is your first store, have you tested all aspects of transactions before going live?
  Yes

[DrByte]

*What version of Zen Cart are you using?
Version Zen Cart 1.3.5

Okay, so you're using an old version of Zen Cart. It's worth noting that the both the SIM and AIM authorize.net modules have been updated significantly since the v1.3.5 edition you're using.

... but when your on the customer end and your entering in your information in the shopping cart it gives you an error that the information in incorrect and to check it when in fact the information is correct.

What is the exact error message?
Is it always the same message?
Does it happen to *everyone*? or just *some* people?
Does the message show up on *your* site or on the authorize.net website?
When did the problem start happening? ie: when was the last successful transaction?

[silvito]

it happens when i switch the modle from one to the other. and it appears on the site. specifically on the page that you enter you credit card information. after clicking submit a red box with that error message comes up all the time.

[DrByte]

You still haven't said *exactly* what the error message is.

[silvito]

It's really not a syntax error but more of a processing error.
its the generic error message that you get when you have enter in the wrong information for processing the credit card, but the information entered is correct.

[DrByte]

Well ... I'm having a hard time guessing exactly what the error says ... and thus I can't tell you what specifically might be wrong.

I would figure that if the things' truly broken it would be very quick and easy for you to go and simulate the problem and quote the exact actual error message if you really wanted support. It's very possible you have a setting set incorrectly somewhere.

Upgrading to the latest officially supported software version will probably resolve the matter (unless it's just a settings issue), since the authorize.net modules received a significant overhaul in v1.3.8. I just figured getting the real error message might be a little easier and faster than doing an upgrade.

[silvito]

He is the exact message that appears on the page

- Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.


Like i have mention before it's you typical message you receive when the information on the credit card was entered in wrong

[DrByte]

Okay, in 1.3.5 there was no debugging support available in the module, so there's no "simple" way to diagnose exactly what's causing the problem.

1. If you intend to use AIM, you need to have an SSL certificate set up so you can accept secure transactions on your site. Otherwise if you collect CC numbers without SSL protection you subject you and your customers to fraud and theft problems.
But not having SSL isn't going to give that particular error.

2. In your Authorize.net account, there is a page which allows you to set a transaction "delimiter" and maybe even an "encapsulation" character. What do you have those set to presently? I think v1.3.5 expects the Delimiter to be a comma, and the encapsulation to be blank.

3. Do you have an "authorizenet" table in your database? If you do, then it's possible you might be able to get some debug response data from the records in it. If not, things get more complicated. Upgrading would be advisable.