Whoops! Sorry, but you are not allowed to perform the action requested

[zc_fan]

When a user is logged in and wants to check out it throws this time out page with the following message.

Whoops! Sorry, but you are not allowed to perform the action requested.

You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

I am using v1.3.9f with stock be attributes module from Numinix.

Please help. As of now the nobody can buy anything on my site so it is a big problem.

[DrByte]

When did this suddenly start happening? When did you install this site? What has happened with your site and server recently? How many computers have you recreated this problem with?

[zc_fan]

The last modification I did to my website was install stock by attributes module and update the header.php file code as per the support thread.

But even though I went back to an older header.php file it still is a problem.

1. It is random

2. I tested my website after the modification to header.php in Chrome and it was working fine.

I came to know about this problem yesterday. Chrome was still working okay but IE had this problem.

As for the randomness, as of now as I write this post IE and Firefox are okay but Chrome is having the problem.

We have lost business because of this and would definitely appreciate expert help.

We have had 4 users create account on our website but did not purchase anything. So I can say 6 computers I know have had this issue.

[countingsheep]

When did this suddenly start happening? When did you install this site? What has happened with your site and server recently? How many computers have you recreated this problem with?

I have a site that is doing the same thing?

[countingsheep]

When did this suddenly start happening? When did you install this site? What has happened with your site and server recently? How many computers have you recreated this problem with?

Here is the info for the same issue that this client is having:

Zen Cart 1.3.9h
Database Patch Level: 1.3.9c

Server Information
Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.18-194.17.4.el5 Database: MySQL 5.0.92-community
Server Date: 09/03/2011 18:54:01 Database Date: 09/03/2011 18:54:01
Server Up Time: 18:54:01 up 67 days, 11:16, 0 users, load average: 1.24, 0.93, 0.85 HTTP Server: Apache
PHP Version: 5.2.11 (Zend: 2.2.0) PHP Memory Limit: 256M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 128M POST Max Size: 128M
Database Data Size: 2,742 kB Database Index Size: 520 kB


She also has this info to add:

Actually today, I tried to login as a customer and when I put in my password it said "There was a security error when trying to login"; then I hit the login button again (without changing the password since I knew I typed it correctly) and it worked !


Any news on this?
She feels she is not getting any customers because of the problems?

[DrByte]

Please answer the questions in my post which you quoted:

When did this suddenly start happening? When did you install this site? What has happened with your site and server recently? How many computers have you recreated this problem with?

And provide a URL, along with the answers to all the questions in the Posting Tips section of the screen which shows when you click Reply below.

[countingsheep]

When did this suddenly start happening? When did you install this site? What has happened with your site and server recently? How many computers have you recreated this problem with?

*Site in question is http://www.babysewcute.com/


*She notified me of the problem on Sept 1 saying that she had two customers and herself to have the problem.

*There are no addons that I am aware of.

*There has been no new orders since 5/01/2011

*Customers have been able to register however as I see history of that in the admin area.

*We asked the host about server changes and they said there was nothing that would cause carts to stop.

*Something she noticed, not sure if it is relevant:
One thing I noticed is that when a customer goes onto my website and puts a halloween costume in their cart PRIOR to them actually creating an account, and then after they have the item in their cart they CREATE an account, somehow they can't CHECKOUT.

But if they CREATE their account first and then place the item into the cart it sometimes works for CHECKOUT processing. I'm not sure if I am explaining that correctly....



Here is the history on the cart:
Zen Cart 1.3.9h
Database Patch Level: 1.3.9c
v1.3.9c [2010-07-02 20:16:54] (Version Update 1.3.8->1.3.9c)
v1.3.9c [2010-06-08 09:45:56] (Version Update 1.3.8->1.3.9c)
v1.3.8 [2009-02-02 00:28:54] (Version Update 1.3.7->1.3.8)
v1.3.7 [2009-02-02 00:26:57] (Version Update 1.3.6->1.3.7)
v1.3.6 [2009-02-02 00:26:42] (Version Update 1.3.5->1.3.6)
v1.3.5 [2009-02-02 00:26:23] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2009-02-02 00:25:33] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2009-02-02 00:16:44] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2009-02-02 00:15:37] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-03-08 13:06:10] (Fresh Installation)

[DrByte]

*We asked the host about server changes and they said there was nothing that would cause carts to stop.

LOL ... yup ... the old "we did stuff, but nothing we'd do would ever break anything for *you*" response. Oh so helpful they are.

*Something she noticed, not sure if it is relevant:
One thing I noticed is that when a customer goes onto my website and puts a halloween costume in their cart PRIOR to them actually creating an account, and then after they have the item in their cart they CREATE an account, somehow they can't CHECKOUT.

But if they CREATE their account first and then place the item into the cart it sometimes works for CHECKOUT processing. I'm not sure if I am explaining that correctly....

Those are important symptoms to note, for sure.

Looks like you need to start here: http://www.zen-cart.com/wiki/index.p...Obscure_Issues