A customer stated that when she placed an order she put a note in the comment section to send her package to a different address. The invoice that was generated did not show the note so I shipped the package to the "ship to" information that she provided. I also explained to her that she could have used the "change address" for a different delivery address at the time of checkout. The only note I could find was on the "Thanks For Shopping With Us Today" generated notice that the customer receives. Am I correct in thinking then that when a customer sends a note with an order it will not be transferred automatically to the sales invoice? In my Customer Info section I plainly state that it is the customers responsibility to provide the correct delivery information. Apparently this customer has a UPS address (the one I used) and a PO Box for USPS. I use USPS for my shipments.

Not sure if this is the correct place to be posting this, but Thanks for any help.
Carol