Google checkout order notification failing

**mmambou** · 15 Mar 2009, 01:20 AM

Hi everyone,
I use Zencart 3.8.1. I recently change my domain name and reconfigured the two config page. Now everything work fine except that I keep have a google order notification failure.

I have changed the url adress in google setting to match my new domain name but I keep getting the same mesage.

Please help.

my new domain name is http://www.cheapvoip-calls.com/my_shop/

Thanks for you help

**chain_man** · 15 Mar 2009, 03:19 AM

Originally Posted by mmambou

Hi everyone,
I use Zencart 3.8.1. I recently change my domain name and reconfigured the two config page. Now everything work fine except that I keep have a google order notification failure.

I have changed the url adress in google setting to match my new domain name but I keep getting the same mesage.

Please help.

my new domain name is http://www.cheapvoip-calls.com/my_shop/

Thanks for you help

You entered "https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php" for the URL right? The connection works. What are the exact messages? Are they from your admin or from Google?

**mmambou** · 15 Mar 2009, 04:00 AM

Originally Posted by chain_man

You entered "https://www.cheapvoip-calls.com/my_shop/googlecheckout/responsehandler.php" for the URL right? The connection works. What are the exact messages? Are they from your admin or from Google?

Yes I entered https://www.cheapvoip-calls.com/my_s...nsehandler.php
The exat message i received is this:

Hello ,

We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.cheapvoip-calls.com/my_s...nsehandler.php As a result, you aren't receiving order status, risk, or other notifications.

To help you identify the issue with your callback URL, please review the errors we encountered while sending notifications to you. To review this error information:

Sign in to Google Checkout.
Click on the Tools tab.
Click Integration Console.
Error messages will appear under 'Integration Issues.' If necessary, you can also update your callback URL in the 'API callback URL' box on the same page.

For more information about receiving notifications via the notification API, visit ******

After I visited the Integration console in my google account: This is the code:

We encountered an error trying to access your server at https://cheapvoip-calls.com/my_shop/...nsehandler.php -- the error we got is Send failed with code: 401. Response body was: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>401 Authorization Required</TITLE> </HEAD><BODY> <H1>Authorization Required</H1> This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.<P> <P>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. </BODY></HTML>

Thanks for your answer

**chain_man** · 15 Mar 2009, 02:26 PM

Originally Posted by mmambou

Yes I entered https://www.cheapvoip-calls.com/my_s...nsehandler.php
The exat message i received is this:

Hello ,

We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.cheapvoip-calls.com/my_s...nsehandler.php As a result, you aren't receiving order status, risk, or other notifications.

To help you identify the issue with your callback URL, please review the errors we encountered while sending notifications to you. To review this error information:

Sign in to Google Checkout.
Click on the Tools tab.
Click Integration Console.
Error messages will appear under 'Integration Issues.' If necessary, you can also update your callback URL in the 'API callback URL' box on the same page.

For more information about receiving notifications via the notification API, visit ******

After I visited the Integration console in my google account: This is the code:

We encountered an error trying to access your server at https://cheapvoip-calls.com/my_shop/...nsehandler.php -- the error we got is Send failed with code: 401. Response body was: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>401 Authorization Required</TITLE> </HEAD><BODY> <H1>Authorization Required</H1> This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.<P> <P>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. </BODY></HTML>

Thanks for your answer

It appears that you may have entered your id and password incorrectly in your admin page for GCO. Be sure you have the production id and password. It is different from the sandbox pair. Another thing that could happen it that an extra space gets added to the end of one or the other when you copy and paste from Google. Check for a space on the end of your admin entries and remove it if it's there.

**mmambou** · 15 Mar 2009, 02:43 PM

Originally Posted by chain_man

It appears that you may have entered your id and password incorrectly in your admin page for GCO. Be sure you have the production id and password. It is different from the sandbox pair. Another thing that could happen it that an extra space gets added to the end of one or the other when you copy and paste from Google. Check for a space on the end of your admin entries and remove it if it's there.

Hi,
I do not know what ID you are referring to. Everyting was working perfectly fine intil I decided to change my domain name.
After I changed my domain name, I moved my file also and i located the two config file and rename them to match my new domain name.
What should I have done else? do you think the permission set on the config file may be the problem?

Thanks

**chain_man** · 15 Mar 2009, 07:25 PM

Originally Posted by mmambou

Hi,
I do not know what ID you are referring to. Everyting was working perfectly fine intil I decided to change my domain name.
After I changed my domain name, I moved my file also and i located the two config file and rename them to match my new domain name.
What should I have done else? do you think the permission set on the config file may be the problem?

Thanks

I forgot that your problem started with you changing your domain name... You might check with Google support to see if you have to make any other changes to your GCO account, like change email, ip or something... Evidently Google does not associate your information from zen with your Google account. You may end up having to create a new account. Or not...

If it were permissions on your config files, you would usually get a big red message accross the top of your site.

**singer74** · 20 Mar 2009, 04:24 PM

Actually I too am having the same exact problem, except I have NOT changed any domain information.

I am using Zen Cart 1.3.8 and I keep getting emails from Google stating that "order notification failed."

In my integration console, I have a long error message very similar to the other poster, and within that error message it says, "401 Unauthorized for [MY SECURE SERVER PATH]/googlecheckout/responsehandler.php The requested page requires authentication." When I try to navigate to that page in my browser, I get a login box -- I don't know if that is expected behavior, but it doesn't seem right.

My Merchant and Sandbox ID/key pairs are all correct in the Google Checkout payment module (I checked, there are no spaces!!).

It seems to do this whether I set up GCO to use an HTML or an XML response. The only other thing I can think of is the .htaccess mode in the GCO module of Zen Cart store admin (??). I don't really understand how that part works.

**mmambou** · 20 Mar 2009, 06:25 PM

I had the same problem. to solve it i had to configure the htaccess try that if you do not know how post another reply and i will get bact to you

**singer74** · 20 Mar 2009, 07:14 PM

My .htaccess file is configured (always has been). Here is what it contains:

AuthName "Google Checkout Basic Authentication"
AuthType Basic
AuthUserFile [my home directory]/googlecheckout/.htpasswd
Require valid-user

**mmambou** · 20 Mar 2009, 07:25 PM

Originally Posted by singer74

My .htaccess file is configured (always has been). Here is what it contains:

AuthName "Google Checkout Basic Authentication"
AuthType Basic
AuthUserFile [my home directory]/googlecheckout/.htpasswd
Require valid-user

Are you setting GC for the first time or it has been working before?
Also did you made any change recently?

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