I'm running 1.3.7 with the Linkpoint payment module. All of a sudden people are being told their credit cards are declined when in fact they're being accepted.
Both customers called their banks and verified acceptance. I too have verified this on my end.
One of these customers' orders doesn't show "Processing" with the credit card acceptance info in the status box. When I look above the status box, in the Linkpoint box (gray background) there it shows acceptance like normal. I also received the e-mail confirmation for acceptance.
Any ideas?
Results 1 to 4 of 4
-
17 Mar 2009, 09:23 PM #1
Zen Follower
- Join Date
- Oct 2006
- Posts
- 107
- Plugin Contributions
- 0
Linkpoint- Card accepted but showing declined to customers
-
18 Mar 2009, 01:52 AM #2
Sensei
- Join Date
- Jan 2004
- Posts
- 66,443
- Plugin Contributions
- 279
Re: Linkpoint- Card accepted but showing declined to customers
Okay, so what about your site/server/store has changed "all of a sudden"?
Originally Posted by absoluteblock
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
-
18 Mar 2009, 02:28 AM #3
Zen Follower
- Join Date
- Oct 2006
- Posts
- 107
- Plugin Contributions
- 0
Re: Linkpoint- Card accepted but showing declined to customers
Nothing. Originally Posted by DrByte
The credit card being declined went away this afternoon. It appears to be intermittent. Maybe a Linkpoint problem?
-
18 Mar 2009, 09:21 AM #4
Sensei
- Join Date
- Jan 2004
- Posts
- 66,443
- Plugin Contributions
- 279
Re: Linkpoint- Card accepted but showing declined to customers
You could perhaps confirm with Linkpoint support on the matter.
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
Similar Threads
-
v150 test credit card declined but check out still completed.
By kn2012 in forum Built-in Shipping and Payment ModulesReplies: 0Last Post: 26 Jan 2013, 01:00 AM -
FirstData/Linkpoint/YourPay showing First 4 of Credit Card?
By jsquared in forum Built-in Shipping and Payment ModulesReplies: 1Last Post: 29 Nov 2011, 11:50 PM -
TotalWebPP module: Your+card+has+been+declined but no error message?
By jonnyboy22 in forum Addon Payment ModulesReplies: 18Last Post: 16 Sep 2010, 12:03 AM -
Linkpoint creditcard - Declined
By greatbig47 in forum Addon Payment ModulesReplies: 3Last Post: 18 Aug 2008, 08:08 PM -
American Express Declined with my Linkpoint Module
By FCorner in forum Built-in Shipping and Payment ModulesReplies: 3Last Post: 6 Apr 2008, 12:09 AM
