Payflow Pro Refunds

[monkeyhouse]

We are currently running zencart ver 1.3.8
with the payflow module installed with this version id in the source

@version $Id: payflow.php 7424 2007-11-11 19:47:39Z drbyte $

The site is set up to authorize first and capture funds later. If we try and do a refund, we get the following error.

105 Credit error: ************ is a 'A' transaction

I'm assuming this means that we need to refund the actual capture rather than the authorization?

Has anyone else had this problem or found a fix?

[DrByte]

If I recall correctly, you can't refund an "authorization" transaction.
You have to "void" an authorization, not refund it (because you've not captured any funds, and thus there's nothing to "refund").

[monkeyhouse]

Thats where the problem starts... The funds have already been captured, but it looks like the module is sending over the authorization id rather than the new id for the funds capture when we request the refund.

[DrByte]

The authorization ID never changes. A capture shows the same authcode as the authorization, because that's where the capture actually gets its authcode.

You said the message was "***** is a 'A' transaction".... that suggests that it's only an Authorization, not a capture.

Are you able to do the refund/void using your PayPal Manager console?

[monkeyhouse]

Yes, I was able to refund through the paypal manager.

The Transaction ID is different for the authorization and the capture. Not sure about the authorization id.

[alicia1234]

I want to report that I just experienced the same problem. Using Website Payments Pro with PayPal mode = Payflow-US and Payment Action = Auth Only, Live mode.

Did an order. In PayPal Manager, transaction shows as Authorization.

In Zen Cart, I then "Captured" the funds.

In PayPal Manager, transaction shows as Delayed Capture.

In Zen Cart, tried to do a refund. Got the error "105 Credit error: ELEP3D141177 is a 'A' transaction"

I am able to do the refund through PayPal Manager's Virtual Terminal.

So I agree with the previous poster that Zen Cart must be sending the 'A' when it should be sending something to indicate that the funds have been captured.

FYI.

[Kim]

Thread moved to more appropriate forum.

[alan_powerbrixx]

Thread moved to more appropriate forum.

Kim,

Is this also the correct forum for Payflow Pro questions, via the payflow module? The forum description specifies Website Payments Pro, i.e., the paypalwpp module, which is different from the payflow module that the OP and I were asking about.

[Kim]

While this discussion of placement is completely off topic, I will explain anyway. Your discussion was originally in the General Questions and since we do not discriminate between PPPro and PayFlow, I thought it was better here.

Please return to your regularly scheduled programming ...