Payment Module

[support2]

Can you advice me how to go about, following mail received from our webhosting company

This issue is related to memory allocation for PHP file execution. You can increase the memory limit using the php.ini file. Place this php.ini file in the directory which contains the php file for which you are encountering this error.

You can add the following line in the php.ini file
memory_limit = 12M (12M is just an example)

You will need to experiment with the value that is right for you depending on which modules you are using.

Our server has a maximum limit of 40M and hence you can increase the value within this limit. Kindly consult your web developer to integrate this file and the settings on the itsybitsy.in package.

[DrByte]

Do exactly what they said.
In your main Zen Cart folder, where the main index.php file is (you'll see the ipn_main_handler.php file and the includes folder there, and many others) add a new text file, named php.ini and put the setting they suggested in it (skip the part in brackets).

[support2]

I have uploaded php.ini in the folder that you have advised as follows and tried different settings of 12M, 16M, 24M but the error persists.

PHP.INI file as follows:
[PHP]

memory_limit = 24M

Pls advice if I am doing ok

[DrByte]

That is probably fine.

However, since your hosting company "knows" how they configured your server to work, it would be best to consult with them specifically on the topic.

[support2]

Our hosting company tried various ways to include a php.ini file with different values and tried at different folder, the ERROR still continues.

They have now sent me following email which I need your help in replying to them.

QUOTE:
Please note that the PHP Memory Limit set on the Linux Virtual Hosting Servers is 40 MB. This limit cannot be raised as you are currently in a Virtual Hosting Environment and any change in the settings on the Server will affect all packages hosted on it.

Therefore I would request you to please check the Memory that this Application requires
UNQUOTE

Thanks in advance,
Tom.

[DrByte]

Following is the fatal error in the log

[07-Apr-2009 07:05:43] PHP Fatal error: Out of memory (allocated 9699328) (tried to allocate 491520 bytes) in /domains/48494/web/itsyshop/includes/modules/payment/paypalwpp.php on line 2861

Pls advice

That error message says that it's used approx 8-9 MB, and tried to get access to another 1/2 MB, but wasn't able to get it.

That suggests that the server is really only giving your store access to 8MB, and not the 40 MB you've been talking about.

So, unless the error message has changed to say that it's using and/or trying to allocate over 40 MB total, then it would seem that the problem is not with the Zen Cart script files, but rather is something amuck with your server's PHP config where whatever settings your host is giving you aren't actually taking effect.

Any other time I've seen an "Out of memory" message such as yours, in relation to Zen Cart, it was always fixed by increasing from the default 8 MB to something higher, whether 16, 32, 64, etc.

[DrByte]

You're saying this is happening only when displaying your payment modules in the admin.
Since the admin isn't doing anything intensely complicated with actually processing any transactions when showing that list, I suppose one way to get around your server's memory problem could be to deactivate other payment modules which you're not using, thus leaving some memory available for other modules which you *are* using.
So, based on the list you gave near the beginning of this discussion, I'd suggest you go into the settings (click "edit") for the "Credit Card - Offline Processing" module, and click the "Remove" button. Same with the Check/MoneyOrder module.
That might give you a tad more room until your hosting company can make its custom memory configuration actually work for you.

[support2]

From the beginning, have installed and using only 2 payment modules - paypal and check/money order.

Have forwarded your reply to our webhosting and awaiting their response.

Thanks
Tom

[DrByte]

From the beginning, have installed and using only 2 payment modules - paypal and check/money order.

From one of your earlier posts, you said the following, which shows the "Credit Card - Offline Processing" module enabled, in addition to some others. I've highlighted the ones which show as enabled:

-------------------------
Payment Modules

Modules
Authorize.net (SIM) authorizenet
Authorize.net (AIM) authorizenet_aim
Authorize.net - eCheck authorizenet_echeck
Credit Card - Offline Processing cc 0 default
Cash on Delivery cod
The Zen Cart FREE CHARGE CARD freecharger 0 default
Linkpoint/YourPay API linkpoint_api
Check/Money Order (not configured - needs pay-to) moneyorder 0 default
Nochex APC nochex_apc
PayPal IPN - Website Payments Standard PayPal
PayPal Website Payments Pro

[support2]

Dear Dr. Byte,

I have removed all unused modules, only the paypal and check is operational.

My hosting co is still trying to fix the problem.

As the problem is only at admin, can we put the site on to process orders.

Best Regards,
Tom.