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  1. #1
    Join Date
    Jul 2008
    Posts
    3
    Plugin Contributions
    0

    Default what could be missing?

    I just did a "run through" on my store and realized that when I add an item to the cart, I get a blank page but when I then click on the view cart link, I am brought to that page and the added item is there. Oh and the "proceed to checkout" is a blank page too. Am I missing a file or something? Any help would be appreciated.
    Thanks
    Last edited by pinkzinnia; 4 Apr 2009 at 07:42 PM.

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
    Plugin Contributions
    9

    Default Re: what could be missing?

    what could be missing?
    A link to your site
    The details asked for when you create a post
    Without specific details you leave us guessing
    Might as well have just posted
    I have a problem - Can you guess what it is?
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Jul 2008
    Posts
    3
    Plugin Contributions
    0

    Default Re: what could be missing?

    My site is www.poconogiftbaskets.com/catalog
    The only customizations I have done is installing the desert_noon template contribution a few weeks ago. Since then I have been just adding products and it was only today that I noticed the problem with the "add to cart" and "checkout page" not displaying.

  4. #4
    Join Date
    Mar 2007
    Location
    AZ
    Posts
    1,911
    Plugin Contributions
    2

    Default Re: what could be missing?

    Grab the debug utility from the free software add ons tab above - then fix the errors on the pages it tells you have problems.

    Tina

  5. #5
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
    Plugin Contributions
    9

    Default Re: what could be missing?

    How about:
    • What version of Zen Cart are you using?
    • Has your site been upgraded? When? From what version(s)?
    • What addons have you installed? When?
    • In what ways is your site customized or different from a brand new uncustomized install?
    • If you're encountering display/layout problems, post your site URL so it can be seen in action.
    • If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).
    • HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)
    • Have you searched the FORUM for your error message or for answers to the question you're asking?
    • WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
    • If this is your first store, have you tested all aspects of transactions before going live?
    Zen-Venom Get Bitten

  6. #6
    Join Date
    Jul 2008
    Posts
    3
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    Default Re: what could be missing?

    Thanks for you help, Tina

 

 

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