Displaying Errors from Paypal to customers

[Kamino84]

Okay, ive searched all over for some help but not found much. I have had a flood of calls recently about customers who try to checkout using Paypal Express Checkout keep being sent back to our shipping page with no explaination. When i view the logs its the 10417 error instructing them to use a new or different payment method. I understand the reason for the error, basically means they dont have a good payment source on file but when it keeps sending teh customer back to our site it doesnt display any error message to the customer so they are lost and get frustrated. So how can i display the exact paypal error or customize it to display based on the response from paypal so they can at least see there is an issue?

[manfer72]

Okay, ive searched all over for some help but not found much. I have had a flood of calls recently about customers who try to checkout using Paypal Express Checkout keep being sent back to our shipping page with no explaination. When i view the logs its the 10417 error instructing them to use a new or different payment method. I understand the reason for the error, basically means they dont have a good payment source on file but when it keeps sending teh customer back to our site it doesnt display any error message to the customer so they are lost and get frustrated. So how can i display the exact paypal error or customize it to display based on the response from paypal so they can at least see there is an issue?

Hi, i've the same problem, the customer failed transaction on paypal cameback on zen cart (first step buy), without any error message or explain what happen. Someone can help us ??
Best Regards
Ferruccio Mantovani

[Kamino84]

Bump Bump

[DrByte]

In Zen Cart v1.3.8, the 10417 error is trapped and an explanation shown to the customer:

PayPal was unable to successfully fund this transaction. Please choose another payment option or review funding options in your PayPal account before proceeding.

[Kamino84]

In Zen Cart v1.3.8, the 10417 error is trapped and an explanation shown to the customer:

What file is that error tripped in cause its not showing on our site to the customers for some reason?

[Kamino84]

What file is that error tripped in cause its not showing on our site to the customers for some reason?

I might have answered my own question. It seems customers are sent back to the checkout_shipping page when this error occurs and this line was missing from my checkout_shipping template file:

<?php if ($messageStack->size('checkout_shipping') > 0) echo $messageStack->output('checkout_shipping'); ?>

Would that be why no errors were showing for paypal?

[DrByte]

Yes, if you've removed core code that handles error processing, naturally your customers aren't going to see the messages.
In your case, that line will affect errors related to checkout, whether paypal or not.

[Kamino84]

I never noticed that missing line before until you mentioned that its suppose to display the error. Then i did some digging and found that one line missing. Thanks for helping me with my stupidity lol, at least now i know.

[ctcentralinfo]

Which file is this code mentioned suppose to be located in? I checked tpl_checkout_shipping_default.php and I found the line of code listed their, but my customer is still being sent back to choosing shipping without error notification.

[ctcentralinfo]

I have been notified by some of my customers that when they attempt to use Paypal express, they are sent back to shipping method. After talking to one of my customers, it turned out that they had errors with their source of payment (ie credit cards, bank cards etc) From what I have gathered from reading a few posts here, My customers should receive some type of error message, but it is not showing up. How can I fix zen-cart so that this error shows up for customers to see?