Is My Order Process Too Complex?

[micmed]

-FEC CSS issue resolved

-tpl_main_page.php mod messes up the template. Kind of the same problem that I had with Google checkout.

-One Page Checkout set to true, but the confirmation page shows briefly before continuing automatically to PayPal.

Thanks again for your help.

[daneh]

Melanie...thanks for that bit of code for turning off the sideboxes...much easier than other tweaks I have tried.

[ronlee67]

I would appreciate it if a few of you fine people would look at my site www.thecablestation.com and tell me if my order process is too complex? I have had customers tell me that it is when canceling their orders. I have noticed a lot of shopping cart abandonment. What can I do more to streamline than what I have done already?

micmed:

You have been busy! Site looks good to me now. Most of the issues I and others have commented on appear to be fixed.
I went through the registration, created an order for a KVM over Cat5e and got through to the Payment page. It functions the same as my sites. (btw I like your colored buttons).

I don't feel it is overly complex. A one page checkout is always better, but I haven't come across a bug free add-on yet or I would give it a try.

Your site looks great to me..... and I'll probably be back to buy later on. I too would echo that a regular credit card merchant account will do wonders for your sales volume. It has been expensive to set up in the past, but there is a lot of competition now and you can get contracts with no setup and cancelation fees now.

You can delete the customer Ron -TEST TEST. That's me testing your site.

Ron

[micmed]

Thanks for the feedback Ron.

I am still seeing the Confirmation Page just for a few seconds before it forwards to PayPal. Very distracting!